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Automotive Service Technician
2 months ago
The Automotive Service Technician is a full-time or part-time hourly position based on the needs of the business. This role is primarily responsible for conducting basic vehicle diagnostics and performing routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications.
This position is expected to deliver exceptional customer service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting customer expectations for time commitments and quality.
Responsibilities:Perform basic vehicle diagnostics to properly identify required repairs.
Consistently complete Monro's Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs; Audit courtesy inspections performed by the General Service Technicians.
Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest-ready condition.
Consistently perform services in accordance with Monro's safety standards, including but not limited to Monro's Wheel Torque, Oil safety, and compliance procedures.
Test drive vehicles in accordance with Monro's Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws.
Understand and adhere to company policies and procedures, Governmental standards, including environmental codes, and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines, including but not limited to lifts, welders, brake lathes, etc.
Perform other duties as assigned and required.
Capable of performing basic automotive maintenance, repair, and tire services.
Ability to diagnose problems, identifying root cause, and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats.
Strong customer service skills.
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. Technicians must be able to complete the following but not limited to:
Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 75 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
