Support Specialist

5 days ago


Hilliard, Ohio, United States LifeWise Academy Support Center Full time
Job Description

About Us

Lifewise Academy Support Center is a leading provider of Bible education services. Our mission is to empower communities to provide Bible education for their public school students during school hours.

About the Role

We are seeking a highly skilled and experienced Support Specialist to join our team. As a Support Specialist, you will be responsible for providing exceptional customer service and support to our network of employees and volunteers, as well as administrative support to senior Lifewise staff.

Key Responsibilities

  • Customer Support: Provide prompt and professional resolution of customer issues, ensuring high levels of customer satisfaction.
  • IT Support: Manage IT support ticket queue, troubleshoot and resolve basic to intermediate-level system issues, and maintain IT-related process documentation and resource articles.
  • Administrative Support: Assist with ongoing CRM data maintenance, complete a wide variety of administrative tasks and projects, and serve as primary point of contact for ticket agent assignment and quality control.

Qualifications

  • Mature Personal Christian Faith: A mature personal Christian faith consistent with the Lifewise Academy Statement of Faith.
  • Exceptional Customer Service: Exceptional customer service skills, with the ability to work with and effectively communicate with users of all levels of knowledge and skill.
  • Technical Skills: Proficient computer skills, including Google Workspace, and strong verbal and written communication skills.
  • Administrative Experience: Proven experience as a help desk clerk or other customer support role, with a strong ability to anticipate, diagnose, and problem solve.

What We Offer

  • Competitive Pay: From $25 per hour.
  • Benefits Package: Retirement plan, including employer match, and unlimited PTO for qualified employees.


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