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Veterinary Client Relations Specialist

2 months ago

Hilliard, Ohio, United States MedVet Full time


Become an Integral Part of MedVet as a Client Relations Specialist

MedVet is a leading provider of Emergency and Specialty veterinary services, committed to offering advanced medical care to our patients. Our comprehensive services include innovative treatments such as chemotherapy, radiation therapy, cardiac ablations, and physical rehabilitation. We are looking for enthusiastic and team-oriented individuals to enhance the MedVet experience.

Position Summary: Client Relations Specialist - Contingent (Per Diem)

As a Client Relations Specialist at MedVet, you will be the first point of contact for our clients, ensuring a smooth and compassionate experience throughout their journey with us. This role necessitates a solid grasp of hospital operations, veterinary terminology, medical documentation, and financial processes. The ability to manage multiple tasks effectively while maintaining precise data entry is crucial. The ideal candidate will exhibit a professional yet caring attitude in all interactions with clients.

Primary Responsibilities:
  • Greet and assist clients warmly upon their arrival
  • Manage incoming calls and direct them appropriately
  • Escort clients and their pets to examination rooms
  • Oversee medical records and financial transactions
  • Clarify payment options and process transactions
  • Ensure a tidy and organized reception area
Preferred Qualifications:
  • Ability to stay composed in high-pressure environments
  • Excellent verbal and written communication skills
  • Exceptional customer service abilities and phone etiquette
  • Detail-oriented, self-motivated, and a collaborative team member
  • Capability to work effectively in a fast-paced setting
  • Flexibility in work schedule and willingness to work additional hours as necessary
  • Strong critical thinking skills and a proactive mindset
  • Proficiency in standard computer applications such as Microsoft Word and Excel
  • Previous experience in a veterinary environment is advantageous
Benefits and Perks:
  • Opportunities for professional advancement and career development
  • Shift differentials for varying work hours
  • Uniform allowance for a professional appearance
  • Continuing education programs and support
MedVet is an equal opportunity employer that values diversity in the workforce. We maintain a drug-free workplace, and successful candidates will undergo drug screening and background checks as part of the employment process.