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IT Support Specialist

2 months ago

Buffalo, New York, United States Prizm Document & Technology Solutions Full time

Position Overview

We are seeking a knowledgeable IT support specialist to deliver exceptional assistance to our organization. Your role will be crucial in ensuring that all technical challenges are addressed promptly, enabling seamless operations.

This position is ideal for a proactive problem-solver who enjoys assisting others and is committed to delivering outstanding support.


Key Responsibilities

  • Offer technical support to clients utilizing our remote monitoring and management (RMM) and professional services automation (PSA) tools through various communication channels.
  • Employ effective communication skills to ensure clients feel at ease with their technology.
  • Collaborate with team members to guarantee the highest quality experience for end-users.
  • Demonstrate the ability to work autonomously, establish daily objectives, and adapt quickly to urgent situations.
  • Set up new technology for the organization, including software, applications, hardware, and operating systems.
  • Conduct security assessments on all systems to safeguard against cybersecurity threats.
  • Respond swiftly to technical issues to facilitate problem resolution and maintain employee productivity.
  • Manage the creation of new user accounts, work email addresses, and access permissions for new hires to ensure they have the necessary tools for success.

Required Qualifications

  • Proficient in creating comprehensive documentation for all support tickets and standard operating procedures (SOPs).
  • Ability to clarify complex subjects when assisting clients.
  • Exceptional customer service skills with a strong commitment to organizational success.
  • Competent in communication, time management, and organizational skills.
  • Advanced proficiency in Microsoft Office applications.
  • A high school diploma or G.E.D. is mandatory; an associate's degree in information technology or computer science is preferred.
  • A minimum of 2 years of experience in a professional IT environment.