Help Desk Technician I

4 weeks ago


Oklahoma City, Oklahoma, United States Love's Travel Stops Full time
Job Summary:

Love's Travel Stops & Country Stores is seeking a Help Desk Technician I to provide front-line support for the company's Support Center. The successful candidate will be responsible for receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when necessary to maintain SLA expectations.

Key Responsibilities:

Identify, diagnose, and resolve computer-related issues for corporate and store employees
Field necessary requests to the Support Center via telephone and email to ensure courteous, timely, and effective resolution of end-user issues
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Record, track, and document the Support Center request problem-solving process
Assist in software releases and roll-outs according to Change Management best practices
Troubleshoot issues utilizing software updates, drivers, knowledge-based documents, FAQ resources, and diagnostic tools

Requirements:

High school diploma or equivalent required
College diploma or university degree in computer science and/or three years equivalent work experience preferred
Knowledge of basic computer hardware and peripherals
Experience with desktop operating systems, including Windows
Knowledge of Microsoft Office and basic computer hardware and peripherals
Exceptional written and oral communication, interpersonal, and problem-solving skills

Physical Demands:

Prolonged sitting, some bending, and stooping
Occasional lifting up to 40 pounds
Manual dexterity sufficient to operate a computer keyboard, mouse, and other computer components
Normal range of hearing and vision

About Love's Travel Stops & Country Stores:

Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For over 55 years, we've provided customers with highway hospitality and 'Clean Places, Friendly Faces.' We're passionate about serving drivers with clean, modern facilities stocked with fuel, food, and supplies. We offer meals from popular restaurant chains, trucking supplies, showers, and everything needed to get back on the road quickly. Our family of companies includes Gemini Motor Transport, Speedco, Musket, Trillium, and more. We're committed to providing a safe and inclusive work environment for all employees, and we're proud to be an EOE-Protected Veterans/Disability employer.

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