Service Desk Technician Tier II

4 weeks ago


Oklahoma City, Oklahoma, United States Maximus Services, LLC Full time
Job Summary

We are seeking a highly skilled Service Desk Technician Tier II to join our team at Maximus Services, LLC. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for a wide range of technical issues, including hardware, software, and network problems.
  • Communicate effectively with clients to understand their technical needs and provide solutions in a timely and professional manner.
  • Collaborate with internal teams to resolve complex technical issues and improve overall service delivery.
  • Document and track technical issues and resolutions in our help desk system.
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and best practices.
Requirements
  • High School Diploma or equivalent required; Associate's degree preferred.
  • 3+ years of experience in a technical support role, preferably in a help desk environment.
  • Strong technical skills, including proficiency in Windows 10 and experience with help desk call tracking management systems.
  • Excellent communication and customer service skills, with the ability to work effectively in a team environment.
  • Ability to obtain and maintain a DoD Common Access Card and DoD Directive Information Assurance Technical Level II certification.
Preferred Qualifications
  • ITIL Foundation certification.
  • HDI CSR certification.
  • Experience with ServiceNow and NICE CXone.
  • Strong verbal and written communication skills.
What We Offer

Maximus Services, LLC offers a competitive salary and benefits package, including health insurance, life insurance, and a retirement savings plan. We also offer opportunities for professional growth and development, as well as a dynamic and supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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