Service Desk Technician Tier II
4 weeks ago
We are seeking a highly skilled Service Desk Technician Tier II to join our team at Maximus Services, LLC. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide technical support and troubleshooting for a wide range of technical issues, including hardware, software, and network problems.
- Communicate effectively with clients to understand their technical needs and provide solutions in a timely and professional manner.
- Collaborate with internal teams to resolve complex technical issues and improve overall service delivery.
- Document and track technical issues and resolutions in our help desk system.
- Participate in ongoing training and professional development to stay up-to-date with the latest technologies and best practices.
- High School Diploma or equivalent required; Associate's degree preferred.
- 3+ years of experience in a technical support role, preferably in a help desk environment.
- Strong technical skills, including proficiency in Windows 10 and experience with help desk call tracking management systems.
- Excellent communication and customer service skills, with the ability to work effectively in a team environment.
- Ability to obtain and maintain a DoD Common Access Card and DoD Directive Information Assurance Technical Level II certification.
- ITIL Foundation certification.
- HDI CSR certification.
- Experience with ServiceNow and NICE CXone.
- Strong verbal and written communication skills.
Maximus Services, LLC offers a competitive salary and benefits package, including health insurance, life insurance, and a retirement savings plan. We also offer opportunities for professional growth and development, as well as a dynamic and supportive work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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