Help Desk Technician II

3 weeks ago

Oklahoma City, Oklahoma, United States R.K. Black, Full time
Job Description

The Help Desk Technician II provides exceptional internal support for our associates, quickly identifying and resolving software, connectivity, and network issues. You'll build trust within our organization using outstanding communication skills. With your solid understanding of applications, networks, and systems, you'll administer corporate IT systems and backup systems. At R.K. Black, we focus on delivering an outstanding client experience, especially for our own associates, and we need you to make that happen.

Key Responsibilities:

  • Provide end-user technical support on all hardware and software applications
  • Troubleshoot networks, systems, and applications to identify and resolve issues
  • Manage, administer, and maintain corporate IT systems, including virtual servers, Microsoft Domain and Active Directory Environments, network infrastructure, routers, switches, wireless access points, firewalls, VPN appliances, and VoIP phone systems
  • Manage anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
  • Line of business applications: Able to quickly learn new applications and support them
  • Work with existing hardware/software vendors for issue resolution
  • Document all time within ticketing system (in real time), ConnectWise Manage, and keep service tickets updated in real time
  • Maintain backup systems to ensure all data is protected
  • Achieve and exceed established activity standards (service calls, response times, etc.)

Qualifications:

  • Associate degree, Bachelor's Degree preferred
  • Two years industry experience or equivalent military experience
  • Minimum of CompTia A+ Certification OR ability to obtain A+ or Net+ certification within six months of hire
  • Proficient in Active Directory, Office 365, Windows Desktop and Windows Server OS (up to the most recent version), Network Connectivity, Wireless Connectivity, and Network Security
  • Email Management
  • PowerShell understanding / usage preferred
  • SSL Certificate understanding / troubleshooting preferred
  • SECURITY: Understanding of Concepts
  • Experience with physical as well as virtual server environments
  • Experience with anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
  • Experience with backup solutions and data restoration
  • CCNA or similar experience a plus
  • Knowledge of advanced computer skills and network applications
  • Phone systems implementation and management preferred
  • Valid Oklahoma Driver's License and clear driving record

Physical Requirements:

  • Able to stand, bend over, squat or sit for prolonged periods of time
  • Able to use hands to handle and feel for objects and controls
  • Able to carry computer equipment and other accessories up and down stairs

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