Hospitality and Reception Services Coordinator

1 week ago

Chicago, Illinois, United States IST Management Full time

Overview

IST Management is in search of a dedicated Hospitality and Reception Services Coordinator to enhance our professional environment. This role focuses on delivering exceptional reception, hospitality, and administrative support. The ideal candidate will possess strong interpersonal skills, exhibit outstanding communication capabilities, and demonstrate a commitment to professional growth. Previous experience in hospitality, administrative, or customer service roles is highly advantageous.

About Us

IST Management is a leader in business process outsourcing, committed to excellence for our clients and fostering career advancement for our employees. We offer comprehensive training and a clear pathway to leadership roles within our organization. With over 1,800 employees and a presence in more than 38 cities, we specialize in services tailored to litigation and corporate office support, including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services.

We have been recognized as one of the fastest-growing companies in the industry, receiving accolades such as the Nation's Best & Brightest Companies to Work For and the HR Professional Excellence Award from the Society for Human Resource Management. We proudly support the Military Spouse Employment Partnership and are committed to initiatives aimed at hiring active and former service members. IST Management has also been featured in the INC 5000 list.

Benefits Include: Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, Life Insurance, 401k, Paid Time Off, Pet Insurance, and Bonus Incentives.

Hourly Compensation: Competitive based on experience.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM (with flexibility). No nights or weekends required.

Responsibilities

The Hospitality and Reception Services Coordinator will be responsible for delivering exceptional reception and administrative support services. Key responsibilities include:

  • Providing professional and friendly customer service; engaging with internal and external clients through verbal and written communication.
  • Managing hospitality services, including conference room setup and breakdown for meetings and events, arranging furniture, and assisting with catering orders.
  • Adhering to business procedure guidelines and taking direction from supervisors.
  • Answering phone calls in a courteous and professional manner.
  • Responding to emails with the utmost professionalism and customer service.
  • Participating in cross-training at the reception desk.
  • Maintaining kitchen areas, including stocking supplies and managing beverage kegs.
  • Keeping accurate logs and documentation, with a strong attention to detail.
  • Following all safety procedures and performing additional tasks as assigned.

Qualifications

The ideal candidate will have the ability to engage confidently with clients and visitors, possess excellent communication skills, and be eager to advance in their career. Other qualifications include:

  • High School Diploma or GED required; authorization to work for any employer in the US is necessary.
  • Proficiency in Microsoft Office is required.
  • Strong verbal and written communication skills.
  • Ability to work effectively both independently and as part of a team; willingness to cross-train for various job functions.
  • Ability to meet the employer's attendance policy.
  • Capability to lift up to 60 lbs occasionally.

IST Management is committed to providing reasonable accommodations to individuals with disabilities in accordance with applicable law during both the application and employment processes.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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