Client Services and Hospitality Coordinator

2 weeks ago

Chicago, Illinois, United States IST Management Full time

Overview

IST Management is in search of a dedicated Client Services and Hospitality Coordinator to enhance our professional environment. This role is essential for delivering exceptional reception, hospitality, and administrative support. The ideal candidate will demonstrate confidence in engaging with clients and visitors, possess outstanding communication skills, and exhibit a strong desire for professional growth. Previous experience in hospitality, administrative, or related fields is highly advantageous.

About Us

IST Management specializes in business process outsourcing, committed to excellence for our clients and fostering career advancement for our employees. We offer comprehensive training and a clear pathway to leadership roles within our organization. With a workforce of over 1,800 employees and more than 26 years of experience, we operate in numerous cities, providing a wide array of services focused on litigation and corporate office support, including e-Discovery services, managed review, and more.

We are proud to be recognized among the fastest-growing companies and have received accolades such as the Nation's Best & Brightest Companies to Work For and the HR Professional Excellence Award. Our commitment to the Military Spouse Employment Partnership and the mission to hire active and former service members underscores our dedication to community support.

Benefits Include: Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, Life Insurance, 401k, Paid Time Off, Pet Insurance, and Bonus Incentives.

Hourly Compensation: Competitive based on experience.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM (with flexibility). No evening or weekend shifts required.

Responsibilities

The Client Services and Hospitality Coordinator will undertake various tasks, including:

  • Delivering professional and courteous customer service through verbal and written communication with clients and visitors.
  • Managing hospitality services, including conference room setup and breakdown for meetings and events, as well as assisting with catering orders.
  • Adhering to established business procedures and following directions from supervisors.
  • Answering phone calls in a professional manner.
  • Responding to emails with the utmost professionalism and customer service.
  • Participating in cross-training initiatives at the reception desk.
  • Maintaining supply levels in kitchen areas and managing logistics as needed.
  • Keeping accurate logs and documentation with attention to detail.
  • Following all safety protocols and performing additional tasks as assigned.

Qualifications

The ideal candidate will possess the following qualifications:

  • High School Diploma or GED required; must be authorized to work for any employer in the US.
  • Proficiency in Microsoft Office applications.
  • Excellent verbal and written communication skills.
  • Ability to work effectively both independently and as part of a team; willingness to engage in cross-training for various roles.
  • Ability to adhere to the employer's attendance policy.
  • Capability to lift up to 60 lbs on occasion.

IST Management is committed to providing reasonable accommodations to individuals with disabilities in accordance with applicable laws during both the application and employment processes. If you require accommodations, please inform our Talent Acquisition team.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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