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Senior Operations Manager

2 months ago

Fort Lauderdale, Florida, United States Chewy Full time

**About the Role**

Chewy is seeking a highly motivated and goal-oriented Senior Operations Manager to join our Healthcare Customer Service Operations team. This position will report to the Associate Director, Customer Service Healthcare Customer Service, and will be responsible for leading a team of customer service professionals.

**Key Responsibilities**

  • Lead a team of customer service representatives to ensure exceptional customer experience
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency
  • Monitor and analyze customer feedback to identify areas for improvement

**Requirements**

  • 5+ years of experience in customer service operations or a related field
  • Proven track record of leading high-performing teams and driving business results
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

**What We Offer**

Chewy offers a competitive salary and benefits package, as well as opportunities for professional growth and development.