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Senior Operations Manager

2 months ago

Fort Lauderdale, Florida, United States SP Plus Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Senior Facility Manager to join our team at SP Plus Corporation. As a Senior Facility Manager, you will be responsible for managing the day-to-day operations of our facilities, ensuring that all employees perform their job functions to the highest standard of operational excellence.

Key Responsibilities
  • Revenue Reporting and Budget Management
    • Ensure that all employees follow proper parking, security, and cash control procedures, and participate in audits as necessary.
    • Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility's bank account.
    • Monitor office audits and cashier reports to maintain vigilance over possible employee theft and/or inefficiencies.
    • Manage the operations budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.
    • Identify all procurement and vendor service needs of the location.
    • Perform general accounting duties such as accounts payable, payroll, and petty cash.
  • Workforce Management
    • Identify proper staffing levels, hire, develop, and train a team of employees to deliver superior customer service and perform daily job functions.
    • Supervise employee performance to ensure all duties are completed to the highest standard, and provide additional training or disciplinary measures as necessary.
  • Client Retention & Satisfaction
    • Ensure pro-active communication with clients regarding opportunities to improve operations.
    • Resolve client requests, concerns, and issues diplomatically.
    • Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.
  • Marketing & Revenue Optimization
    • Assist in recommendations to maximize revenues, which may include parking rate studies, local and online consumer marketing plans, or prepaid parking services.
  • Safety & Risk Management
    • Monitor and review all damage claims.
    • Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.
    • Implement all policy and procedures to ensure compliance with all OSHA laws.