Customer Service Representative
1 month ago
Innova Solutions is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:- Respond to customer inquiries via phone, email, and chat, providing timely and accurate solutions to their issues.
- Meet and exceed performance metrics, including call volume, resolution rates, and customer satisfaction scores.
- Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless customer experiences.
- Participate in ongoing training and development to stay up-to-date on industry trends, products, and services.
- Adhere to company policies and procedures, ensuring compliance with regulatory requirements.
- Associate degree in business administration or a related field, or equivalent experience.
- Minimum of six months' work experience in a customer service environment.
- Proficiency in PC skills, including Microsoft Office and customer relationship management software.
Innova Solutions is a leading provider of technology and business transformation solutions, employing over 50,000 professionals worldwide. We are committed to delivering exceptional customer experiences and fostering a culture of innovation and excellence.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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