Help Desk Operations Manager

2 months ago


Annapolis, Maryland, United States General Dynamics Full time
Help Desk Supervisor Job Description

At General Dynamics Information Technology (GDIT), we're seeking a highly skilled Help Desk Supervisor to join our team. As a Help Desk Supervisor, you will play a critical role in ensuring the smooth operation of our help desk services.

Key Responsibilities:
  • Supervise help desk operations at the shift or small help desk level, ensuring that all staff members are equipped to provide exceptional customer service.
  • Train, coach, and mentor employees on how to deliver top-notch customer service and achieve team Service Level Agreements.
  • Maintain and enhance customer services by organizing and evaluating service and delivery systems, and procedures.
  • Work with other department supervisors to promote a high morale environment and assist other functions of the service desk as needed.
  • Analyze help desk activities and develop tools and process improvements to optimize service.
Requirements:
  • 5+ years of related experience in a help desk or technical support role.
  • Excellent leadership and communication skills.
  • Ability to adapt in a dynamic, fast-paced environment.
  • Security Clearance Level: TS/SCI w/Poly.
What We Offer:
  • A competitive salary range of $89,250 - $120,750.
  • A comprehensive benefits package, including medical, dental, and vision plans.
  • A 401(k) plan with company match.
  • Opportunities for professional growth and development.

At GDIT, we're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' well-being. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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