Help Desk Support Specialist

1 month ago

Annapolis, Maryland, United States ST2 ManTech Advanced Systems Intl Full time
Secure Our Nation, Ignite Your Future

At ST2 ManTech Advanced Systems Intl, we're seeking a motivated and customer-oriented Help Desk Support Specialist to join our team in the DMV area. With opportunities in Washington, DC, Northern Virginia, and Maryland, this is an exciting chance to work on innovative projects that offer opportunities for advancement.

Responsibilities:
  • Provide advanced technical assistance to customers via phone and email
  • Troubleshoot and resolve customer issues effectively
  • Record events and problem resolution in logs, update customer information, and provide feedback to internal teams for process improvement
  • Mentor and supervise subordinate project and ICON Innovation Collaborative (IIC) staff members
Qualifications:
  • 5 years of position-specific relevant experience
  • DoD 8570.01-m IAT Level II Certification within 6 months of commencing work on the Task Order
Preferred Qualifications:
  • Relevant industry standard certifications such as A+ or Security+
  • Experience with help desk systems such as Atlasian (Confluence/Jira) or ServiceNow
  • Bachelors degree in an IT-related field
Clearance Requirements:
  • Must be a US Citizen
  • Must have an active Top Secret with CI Polygraph
Physical Requirements:
  • The person in this position must be able to remain in a stationary position 50% of the time
  • Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ST2 ManTech Advanced Systems Intl may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ST2 ManTech Advanced Systems Intl International Corporation, as well as its subsidiaries, proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ST2 ManTech Advanced Systems Intl through its online applicant system, please contact ST2 ManTech Advanced Systems Intl's Corporate EEO Department at (703) 218-6000. ST2 ManTech Advanced Systems Intl is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ST2 ManTech Advanced Systems Intl's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ST2 ManTech Advanced Systems Intl does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.

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