Help Desk Technician

4 weeks ago


Annapolis Junction, Maryland, United States General Dynamics Information Technology Full time
Job Title: Help Desk Technician

Job Summary:

We are seeking a skilled Help Desk Technician to join our team at General Dynamics Information Technology. As a Help Desk Technician, you will provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. This is an exciting opportunity to work with a leading technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.

Responsibilities:

* Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
* Collaborate with internal teams to resolve technical issues and improve overall system performance
* Develop and maintain technical documentation and knowledge base articles
* Participate in on-call rotation to provide after-hours support

Requirements:

* 2+ years of related experience
* High School Diploma/GED
* Strong technical skills and knowledge of network, desktop, and/or systems hardware and software
* Excellent communication and problem-solving skills

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

About Us:

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.
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