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Executive Operations Manager

4 weeks ago

Annapolis, Maryland, United States Peachtree Hospitality Management Full time
Job Summary

The Executive Operations Manager is responsible for ensuring the efficient operation of the Front Desk, Housekeeping, and Engineering Departments. They are committed to providing quality service and a clean and safe environment for guests, while effectively managing expenses and maximizing service levels.

Key Responsibilities:

  • Respond to guest requests, complaints, and accidents in an attentive and courteous manner.
  • Maximize room revenue and occupancy by reviewing daily status.
  • Prepare team member schedules according to business forecast and productivity requirements.
  • Operate all aspects of the front office system, including software maintenance and report generation.
  • Be knowledgeable about the accident prevention program and effectively investigate and report employee and guest accidents.

Requirements:

  • Effective interviewing skills and ability to recruit team members.
  • Ability to analyze variances and monitor credit card reports.
  • Knowledge of safety committee, education, and enforcement.