Guest Services Representative

7 days ago


Cerritos California, United States Sheraton Cerritos At Towne Cen Full time
Job Summary:

As a Front Desk Associate at Sheraton Cerritos At Towne Cen, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.

Key Responsibilities:
  • Register guests and ensure a warm and welcoming experience
  • Make and modify reservations to meet guest needs
  • Handle hotel operator and concierge duties with efficiency and professionalism
  • Provide attentive and courteous service to all guests
  • Maximize room revenue and occupancy through effective communication and problem-solving
Qualifications:
  • High School diploma or equivalent required
  • College coursework in a related field is helpful
  • Experience in a hotel or related field is preferred
  • Positive and upbeat personality with a desire to deliver outstanding customer service
  • Ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment
  • Effective communication and interpersonal skills
  • Ability to work well in stressful and high-pressure situations
Benefits:
  • Competitive hourly rate: $16.00 - $21.52 per hour
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan


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