Pool Guest Services Representative

1 day ago

Carlsbad California, United States Omni Hotels & Resorts Full time
Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Pool Guest Services Attendant at Omni La Costa Resort & Spa. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring the safety and cleanliness of our pool facilities, and maintaining a welcoming atmosphere.

Key Responsibilities:
  • Provide warm welcomes, anticipatory service, and fond farewells to resort guests, ensuring an exemplary experience.
  • Monitor the pool deck for safety, cleanliness, and guest needs, taking proactive measures to prevent accidents and maintain a clean environment.
  • Empty towel bins, restock towels and supplies, and ensure pools areas are free of debris and trash, maintaining a high level of cleanliness and organization.
  • Enforce guest-related pool policies and standards, ensuring compliance and maintaining a safe and enjoyable environment for all guests.
  • Assist in monitoring lines at the slides and provide support to fellow associates as needed, promoting a team-oriented and collaborative work environment.
  • Ensure umbrellas, restrooms, and trash receptacles throughout the designated pool areas are clean, sanitary, and in presentable condition, maintaining a high level of quality and attention to detail.
  • Report facility issues promptly to immediate supervisor or manager, ensuring prompt resolution and minimizing disruptions to guest experience.
  • Follow safety procedures, including reporting of unsafe conditions or work practices to immediate supervisor or manager, and work safely to prevent accidents and injuries.
  • Assist guests and members with any request or know where to direct them, providing exceptional service and support.
  • Work safely and follow all Omni Safety and Loss Prevention standards, maintaining a safe and secure work environment.
Requirements:
  • High energy with a service mindset and a Can-do attitude.
  • Excellent communication skills.
  • Must have a flexible schedule and be available to work weekends and holidays.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to stand and walk, use hands to finger, handle, or feel, and reach with hands and arms.
  • Frequently required to talk or hear.
  • Occasionally required to walk and stoop.
  • May lift and/or move up to 30 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

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