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Guest Service Representative

2 months ago

Elk California, United States Sacred Rock Inn Full time
Job Summary

The Guest Service Agent at Sacred Rock Inn is responsible for providing exceptional customer service to guests, handling room reservations, and maintaining the highest standards of personalized service.

Key Responsibilities
  • Maximize revenue for the hotel by implementing demand-based selling strategies.
  • Stay up-to-date with property descriptions, room types, amenities, groups, corporate accounts, rates, and packages.
  • Process room reservations, greet, register, and assign rooms to incoming guests, and check out departing guests.
  • Assist guests with area information, restaurant reservations, and special requests.
  • Follow established Front Desk policies and procedures.
  • Exhibit a friendly and courteous attitude to co-workers, guests, and vendors at all times.
  • Use excellent guest relations, telephone, computer, and room sales skills.
  • Bring to the attention of management any extraordinary items that may require follow-up.
  • Establish and maintain effective channels of communication with management, guests, and co-workers.
  • Follow cash handling procedures and avoid shortages at all times.
  • Work closely with the Housekeeping Department.
  • Use equipment and materials in a safe and acceptable manner.
  • Observe hotel standards at all times.
  • Conduct self in a manner reflecting the highest standards of the hotel.
Supervisory Responsibilities
  • In the absence of the Innkeeper or General Manager, the Guest Service Agent is empowered to make decisions to resolve guest issues.
  • The Guest Service Agent carries out supervisory responsibilities in accordance with the organization's policies and applicable law.