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Guest Services Representative
2 months ago
Property Overview:
The Margaritaville Hotel San Diego Gaslamp Quarter is a vibrant city-center destination on the West Coast, merging the thrill of urban life with the relaxed atmosphere of island living.
Situated in the lively Gaslamp Quarter, just a short distance from key attractions, Margaritaville boasts 235 well-appointed guest rooms and unique dining experiences.
Our LandShark Bar & Grill serves breakfast, lunch, and dinner, featuring an open-air design that enhances the dining experience.
Guests can enjoy popular dishes such as the LandShark burger, fish tacos, and fresh salads, all presented with a modern twist on classic beach cuisine. The venue also offers live music and stunning views of downtown San Diego, creating a laid-back beach bar atmosphere.
5 o'Clock Somewhere, our expansive rooftop pool area, features a stylish lounge and dining space with live entertainment several days a week. This venue includes ample seating options, including day beds and cabanas, perfect for relaxation.
Position Summary:
Are you a hospitality enthusiast with a knack for customer service? Join our team as a Guest Services Representative and be instrumental in delivering outstanding guest experiences.
Your role will involve warmly welcoming guests and assisting them throughout their stay, ensuring they feel valued and appreciated.
From efficient check-in and check-out processes to offering insightful local recommendations, you will be essential in fostering a positive environment for our guests.
If you excel in a dynamic setting, possess strong communication skills, and have a genuine commitment to exceeding guest expectations, this role is an excellent opportunity to demonstrate your hospitality expertise.
Key Responsibilities:
- Welcome guests with a friendly demeanor, creating a welcoming atmosphere.
- Manage check-in and check-out processes with precision and care.
- Provide detailed information regarding hotel amenities, services, and nearby attractions.
- Address guest inquiries and resolve any concerns or complaints promptly and professionally.
- Process guest payments and maintain accurate transaction records.
- Collaborate with other departments to fulfill guest requests and enhance their experience.
- Ensure the front desk area is clean and organized.
- Assist with administrative duties, including answering phone calls and managing reservations.
Become a part of our dynamic team as a Guest Services Representative and contribute to creating unforgettable experiences for our guests in a rewarding hospitality environment.
Qualifications:
- High school diploma or equivalent required.
- Previous experience in cash handling is essential.
- Excellent communication skills are a must.
- Proficient computer skills.
- Availability to work flexible hours, including weekends and holidays.
- Strong problem-solving abilities.
- Capability to multitask in a fast-paced environment.
- Experience in customer service is preferred.
- Familiarity with hotel or resort operations is advantageous.
Benefits:
Davidson Hospitality Group is a distinguished hospitality management company overseeing a variety of hotels and dining venues across the United States.
As a trusted partner for several renowned hotel brands, Davidson combines an entrepreneurial approach with the expertise of a larger organization, ensuring personalized service.
Davidson is committed to providing a comprehensive benefits package designed to enhance the well-being of our team members and their families, including:
- Multiple tiers of medical coverage.- Dental and vision insurance.
- 24/7 telehealth services.
- Complimentary maintenance medications.
- Pet insurance options.
- Discounts on hotel stays.
- Tuition reimbursement programs.
- Paid time off, including vacation and holidays.
- 401K matching contributions.
Working at Davidson is more than just a job; it’s a calling that allows you to redefine quality hospitality for our guests and partners alike.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug-free workplace. Pre-employment drug testing and background checks are required. We participate in E-Verify.
Compensation:
USD $22.00 /Hr.
