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Guest Services Representative
2 months ago
Position Overview:
As a Guest Services Representative, you will be instrumental in crafting memorable experiences for our guests. Your role involves not only informing guests about the various amenities available but also showcasing the opportunities they have to create unforgettable moments during their stay.
Key Responsibilities:
- Warmly welcome all guests, utilizing their names whenever feasible.
- Address and resolve guest inquiries and issues with tailored solutions, ensuring timely responses.
- Uphold all Front Office Standard Operating Procedures in every interaction.
- Maintain a constant presence at the Reception Desk throughout your shift.
Benefits:
- Employee benefit card providing discounted rates at Accor properties worldwide.
- Access to learning programs through our Academies.
- Opportunities for personal and professional growth within the organization and globally.
- Contribute to impactful Corporate Social Responsibility initiatives, such as Planet 21 and WATCH.
Compensation:
Hourly Rate: $32.75
