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Guest Service Representative
2 months ago
Job Summary:
Omni Hotels & Resorts is seeking a highly skilled Guest Service Agent to provide exceptional customer service and create a memorable experience for our guests. As a Guest Service Agent, you will be the first point of contact for our guests and will be responsible for ensuring their stay is comfortable and enjoyable.
Key Responsibilities:
- Provide a warm welcome and farewell to guests, ensuring a positive first and last impression of the hotel.
- Answer and respond to guest inquiries and requests in a timely and professional manner.
- Process guest check-ins and check-outs, ensuring accurate settlement of folios and execution of room assignments.
- Maintain accurate guest profiles and ensure confidentiality of guest information.
- Communicate with guests and other departments to resolve any issues or concerns that may arise during their stay.
- Ensure the safety and security of guests by maintaining confidentiality of guest information and adhering to hotel policies and procedures.
- Generate and distribute daily and weekly reports as required.
- Perform other duties as assigned by management.
Requirements:
- At least one year of hotel front desk experience.
- Strong organizational and prioritization skills.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Previous customer service experience.
- Previous cashiering experience is preferred.
- Fluency in a foreign language is preferred.
- Previous guest relations training is preferred.
- Ability to work weekends and holidays.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to walk and stoop. The employee may lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.