Medical Patient Care Coordinator

7 days ago


Torrance, California, United States Anew Era TMS Full time
Job Summary

Anew Era TMS is seeking a qualified Medical Patient Care Advocate to join our team. As a Medical Patient Care Advocate, you will be responsible for providing exceptional patient care and support to our patients.

Key Responsibilities
  • Respond to Patient Inquiries: Respond to all patient medication refill requests in a timely manner, checking faxes and responding to patient/pharmacy medication inquiries.
  • Medication Prior Authorization: Submit medication prior authorization in a timely and efficient manner, ensuring proper documentation in each patient record.
  • Pharmacy and Patient Communication: Review and respond to all pharmacy and patient drug interaction and/or drug changes requests once reviewing with the Medical Provider.
  • Medical Record Management: Respond to all medical record requests in a timely manner. Submit records when a payment has been processed and a patient signed Release of Information has been completed.
  • Compliance and Risk Assessment: Comply with all company policies and procedures for risk identification and risk assessment.
  • Communication and Collaboration: Communicate efficiently with Medical Doctors, Nurse Practitioners, and Physician assistants regarding any medication questions. Communicate in a positive helpful manner with all patients when updating on status of refill inquiries, prior authorizations, record requests or any other matter.
  • Team Collaboration: Interact with all medical receptionists in a positive and collaborative manner. Covering Medical Receptionists as needed.
Requirements
  • Education: Associates or Bachelor's degree preferred.
  • Experience: Relevant medical office or pharmacy setting experience 2 years minimum. Prior Pharmacy experience preferred. Prior Medical Record experience preferred. Mental Health experience or knowledge preferred.
What We Offer
  • Competitive Compensation: $19 per hour - $24 per hour.
  • Benefits Package: 401(k) with company match, Healthcare benefits, Vacation and sick days, Employee referral program, Employee discounts to various stores, amusement parks, events, etc.
  • Professional Development: Continuing education (CE) programs and training, Weekly training opportunities, Advancement opportunities within the organization.


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