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Client Care Coordinator

2 months ago


Torrance, California, United States ACCESS South Bay Full time

About ACCESS South Bay

ACCESS South Bay is a leading veterinary multi-specialty referral group in Southern California, providing advanced critical care, emergency, and specialty services.

Job Summary

We are seeking a highly skilled Client Care Coordinator to join our team. As a Client Care Coordinator, you will serve as a liaison between our medical team and clients, providing exceptional customer service and ensuring a positive outcome at each visit.

Key Responsibilities

  • Effectively resolve client inquiries and concerns via phone and email
  • Build trust and relationships with clients through excellent communication and interpersonal skills
  • Work closely with our medical teams to ensure seamless communication and coordination
  • Minimum 2 years of experience in a customer service role, preferably in a medical or veterinary setting
  • Ability to handle a multi-line phone system and computer software
  • Deep understanding of customer needs and expectations
  • Natural empathy and articulate communication skills
  • Friendly and professional demeanor
  • Critical thinking and problem-solving skills

Requirements

  • High school diploma or equivalent required
  • 2+ years of experience in a customer service role
  • Experience in a medical or veterinary setting preferred
  • Ability to work in a fast-paced environment
  • Strong communication and interpersonal skills

What We Offer

  • Competitive hourly pay rate starting at $19-$22/hour
  • Opportunity to work with a diverse and unique team
  • Collaborative and supportive work environment
  • Professional development and growth opportunities

How to Apply

Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].