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Client Care Coordinator
2 months ago
About ACCESS South Bay
ACCESS South Bay is a leading veterinary multi-specialty referral group in Southern California, providing advanced critical care, emergency, and specialty services.
Job Summary
We are seeking a highly skilled Client Care Coordinator to join our team. As a Client Care Coordinator, you will serve as a liaison between our medical team and clients, providing exceptional customer service and ensuring a positive outcome at each visit.
Key Responsibilities
- Effectively resolve client inquiries and concerns via phone and email
- Build trust and relationships with clients through excellent communication and interpersonal skills
- Work closely with our medical teams to ensure seamless communication and coordination
- Minimum 2 years of experience in a customer service role, preferably in a medical or veterinary setting
- Ability to handle a multi-line phone system and computer software
- Deep understanding of customer needs and expectations
- Natural empathy and articulate communication skills
- Friendly and professional demeanor
- Critical thinking and problem-solving skills
Requirements
- High school diploma or equivalent required
- 2+ years of experience in a customer service role
- Experience in a medical or veterinary setting preferred
- Ability to work in a fast-paced environment
- Strong communication and interpersonal skills
What We Offer
- Competitive hourly pay rate starting at $19-$22/hour
- Opportunity to work with a diverse and unique team
- Collaborative and supportive work environment
- Professional development and growth opportunities
How to Apply
Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].