Senior Product Implementation Consultant

1 week ago


Aurora, Illinois, United States Simplify Healthcare Full time

Location: This position is based in Aurora, IL, requiring in-office attendance 3 to 4 days a week.

Requirements

Functional/Technical Competencies:

  • Over 10 years of experience in product implementation, particularly for clients.
  • Bachelor's degree in any discipline.
  • Preferred technical expertise in .NET and SQL.
  • Experience with data visualization tools such as Tableau and PowerBI is advantageous.
  • Knowledge of US Healthcare, specifically in the Payer Domain.

Role Overview:

The Product Consultant plays a pivotal role in leading implementation projects, providing essential support during pre-sales, discovery, analysis, and configuration phases. This position requires a deep understanding of customer needs and the company's platform to facilitate effective solutions. The consultant will guide the team in delivering user stories that drive implementation and quality assurance activities for each sprint. Collaboration within and outside the assigned team is crucial to ensure solutions meet stakeholder requirements. Reporting will be to the designated Product Manager.

Key Responsibilities:

  • Acquire comprehensive product knowledge and achieve internal certification for the platform.
  • Lead a team of Associate Product Consultants and Business Analysts, guiding them on key tasks and best practices.
  • Coordinate efforts between Scrum Delivery Teams, Quality Assurance, and Product Development teams, focusing on customer requirements and project management.
  • Serve as the product Subject Matter Expert (SME), acting as the primary contact for customers and delivery teams regarding product inquiries, configurations, and issues.
  • Conduct training sessions for clients to ensure effective product utilization and implementation.
  • Demonstrate initiative in conducting research and gathering necessary data during the Product Configuration and Build Stage.
  • Collaborate with the Product Development team on user stories and validate their work through User Acceptance Testing (UAT) as required.
  • Maintain and update functional test cases for features and functions per sprint and release.
  • Identify issues, perform necessary analyses, and draw conclusions with minimal guidance.
  • Engage in configuration activities within the product through the user interface.
  • Analyze large datasets and documents, as well as data models, with limited guidance.
  • Perform other duties as assigned.

Behavioral Competencies:

  • Exceptional analytical abilities, with logical and structured thinking and creativity in problem-solving.
  • Strong leadership capabilities, with the ability to delegate tasks effectively to junior team members.
  • Excellent verbal and written communication skills, capable of conveying complex information clearly.
  • Outstanding personal and interpersonal qualities, including teamwork, results orientation, creativity, and personal maturity.
  • Highly motivated, energetic, and collaborative personality with a strong sense of integrity and reliability.
  • Self-assured self-starter, proactive in setting and achieving goals with minimal supervision.


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