Current jobs related to Senior Customer Engagement Representative - Aurora, Illinois - Versiti Inc.

  • Customer Service Representative

    2 weeks ago

    Aurora, Illinois, United States Barton Staffing Solutions, Inc. Full time

    Customer Service Representative Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Barton Staffing Solutions, Inc. in Aurora, IL. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.**Key Responsibilities:*** Respond to customer inquiries and resolve...

  • Customer Service Representative

    2 weeks ago

    Aurora, Illinois, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, interacting with customers to provide excellent service and ensure their satisfaction.Key Responsibilities:Deal directly with customers via phone, email, or...

  • Customer Service Representative

    2 weeks ago

    Aurora, Illinois, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    2 weeks ago

    Aurora, Illinois, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeAbout the Job:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, both in person and over the phone. You will also be responsible for operating equipment,...

  • Certified Caregiver

    2 weeks ago

    Aurora, Illinois, United States Bickford Senior Living Full time

    About Bickford Senior LivingBickford Senior Living is a community of caregivers dedicated to enriching the happiness of our residents. Founded in 1991 in Olathe, Kansas, by the Eby Family, we pride ourselves in the family environment that is the foundation of our tradition of caring. With over 50 locations in 7 states, we have grown in size while maintaining...

  • Customer Service Representative

    4 weeks ago

    Aurora, Illinois, United States Circle K Full time

    Customer Service Representative at Circle KWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Circle K. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key...

  • Customer Service Representative

    2 weeks ago

    Aurora, Illinois, United States Barton Staffing Solutions Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Barton Staffing Solutions.Job Responsibilities:Provide exceptional customer service to clients and customersRespond to customer inquiries and resolve issues in a timely and professional mannerWork collaboratively with internal teams to...

  • Customer Support and Self-Service Representative

    2 months ago

    Aurora, Illinois, United States Workoo Technologies Full time

    About the Job**Customer Support and Self-Service Representative**At Workoo Technologies, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Support and Self-Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring...

  • Customer Service Representative

    2 weeks ago

    Aurora, Illinois, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeDomino's Pizza LLC is seeking a Customer Service Representative to join our team. As a key member of our crew, you will be responsible for providing exceptional customer service, preparing food to recipe, and maintaining a clean and organized restaurant environment.Responsibilities:Operate equipment and prepare...

  • Customer Service Representative

    2 weeks ago

    Aurora, Illinois, United States Circle K Full time

    As a Customer Service Representative at Circle K, you will provide exceptional customer service, resolve customer issues, and maintain a clean and safe store environment. Your responsibilities will include operating a cash register, handling customer transactions, and performing multi-function operations of fuel consoles and lottery machines. You will also...

  • Customer Service Representative

    2 weeks ago

    Aurora, Illinois, United States Waste Connections Full time

    At Waste Connections, we're seeking a skilled Customer Service Representative to join our team. In this role, you'll work closely with other departments to resolve customer disputes and provide exceptional service. Your responsibilities will include interviewing customers, recording interview information, and communicating with customers via phone and in...

  • Customer Service Representative

    3 weeks ago

    Aurora, Illinois, United States Circle K Full time

    Job SummaryCircle K is seeking a Customer Service Representative to provide exceptional customer service and support to our customers. As a key member of our team, you will be responsible for:Key ResponsibilitiesProviding prompt and courteous customer serviceRinging up sales on the cash register accuratelyOperating the fuel console, lottery machine, and...

  • Customer Service Representative

    2 weeks ago

    Aurora, Illinois, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Customer Service RepWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using our technology and Point of Sales SystemEnsure orders are organized and...

  • Bilingual Customer Service Representative

    4 weeks ago

    Aurora, Illinois, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a critical role in resolving customer disputes and providing exceptional service.Key Responsibilities:Work collaboratively with other departments to resolve customer...

  • Bilingual Customer Service Representative

    2 weeks ago

    Aurora, Illinois, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a critical role in resolving customer disputes, interviewing customers, and providing exceptional service through various communication channels.Key...

  • Customer Service Representative

    3 weeks ago

    Aurora, Illinois, United States Omar Delgado - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Omar Delgado - State Farm Agent.Job SummaryThis is a bi-lingual position, English and Spanish, requiring excellent communication skills to assist customers and coordinate with other agency team members. The ideal candidate...

  • Customer Service Representative, Overnight Shift

    2 weeks ago

    Aurora, Illinois, United States Circle K Stores, Inc. Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team in a retail environment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:* Provide customer service to clients in a retail environment* Respond to...

  • Customer Service Representative

    2 weeks ago

    Aurora, Illinois, United States TouchPoint Full time

    Job SummaryTouchPoint is seeking a skilled Customer Service Representative to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, operating the Point of Sale system, and maintaining a clean and safe environment.Key Responsibilities:Provide exceptional customer service to patients,...

  • Customer Service Representative

    6 days ago

    Aurora, Illinois, United States Domino's Pizza LLC Full time

    **Job Summary**Domino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.**Key Responsibilities**Deal directly with customers via phone,...

  • Customer Service Representative

    1 week ago

    Aurora, Illinois, United States Lucky Brand Full time

    Key Responsibilities:As a Sales Associate at Lucky Brand, you will engage with customers to create an exceptional shopping experience. You will achieve and exceed sales goals by executing our selling strategy and share product knowledge with customers to maximize sales.Key Skills:Excellent customer service skillsAbility to work in a fast-paced retail...

Senior Customer Engagement Representative

2 months ago

Aurora, Illinois, United States Versiti Inc. Full time

Senior Call Center Agent - Full-time - 2nd Shift

Job Overview

At Versiti Inc., we are dedicated to merging donor contributions with scientific innovation and precision healthcare. Our organization is recognized for its exceptional Blood Research Institute, which facilitates life-saving donations and supports the scientific foundation of medicine through our advanced diagnostic laboratories.

We unite brilliant professionals with extensive expertise in transfusion medicine, transplantation, stem cell therapy, oncology, genomics, and diagnostic lab services. This unique blend of skills enhances patient outcomes, elevates service quality, and reduces healthcare costs for various providers.

Our mission is to improve patient lives and empower our healthcare partners to excel.

Position Summary

The Senior Call Center Agent plays a crucial role in engaging with current and former donors, ensuring an outstanding donor experience. This position emphasizes outbound recruitment efforts for specialized blood products, such as platelets, which necessitate additional knowledge and training. The agent is expected to deliver top-tier service to all donors, employing advanced strategies for unique donor groups and serving as a Subject Matter Expert (SME) for other team members. Accountability for personal performance metrics and achieving monthly collection targets is essential, with opportunities for career advancement to Team Lead.

Key Responsibilities
  • Adhere to the designated work schedule while meeting productivity, quality, and service level objectives.
  • Utilize innovative scripting techniques to effectively communicate with specialized donor groups.
  • Investigate donor inquiries using appropriate resources (donation history, internal tools, training materials).
  • Act as a Subject Matter Expert (SME) for onboarding new hires and supporting fellow agents.
  • Exhibit exceptional customer service and problem-solving skills.
  • Conduct outbound calls to secure donor appointments using effective communication techniques.
  • Provide clear and supportive written responses across various platforms.
  • Assist with diverse tasks as needed to support departmental operations.
  • Encourage and educate donors to schedule their next donation.
  • Participate in training sessions and integrate learned techniques into daily tasks.
  • Maintain accurate and up-to-date donor information.
  • Engage in team projects as assigned.
  • Demonstrate the core values of Versiti Inc. consistently.
  • Implement service recovery strategies to address donor concerns.
  • Promote Versiti's mission within the community.
  • Perform additional duties as required, within the scope of this role.
  • Comply with all relevant regulatory and compliance standards.
  • Follow established operating policies and procedures.

Qualifications

Education
  • High School Diploma or equivalent is required.
Experience
  • 1-3 years of experience in customer service, preferably within a contact center environment.
  • 1-3 years of experience with chat, email, or social media contact center platforms is preferred.
Knowledge, Skills, and Abilities
  • Strong verbal and written communication skills are essential.
  • Proven ability to deliver high-quality customer service.
  • Ability to lead by example, demonstrating high engagement and performance.
  • Attention to detail and accuracy in data entry are critical.
  • Results-oriented mindset, collaborating with management to achieve goals.
  • Capability to manage multiple tasks and proactively communicate progress.
  • Proficient in computer skills (Microsoft Office) and ability to learn job-specific applications.
  • Experience in a multi-channel contact center environment is advantageous.
Tools and Technology
  • Personal Computer (desktop, laptop, tablet) is required.
  • Proficiency in Microsoft Office products is necessary.
  • Ability to learn contact center-specific software is required.

Connect With Us

If you are interested in exploring opportunities with us, we encourage you to reach out for general consideration.