Bilingual Client Support Specialist
2 weeks ago
Salary: $17-$20 per hour
Qualbe Marketing Group is a dynamic sales and marketing organization dedicated to innovative customer acquisition strategies and fostering a creative work environment. Our commitment to excellence has earned us recognition as a top employer, and we strive to cultivate a workplace that encourages personal and professional growth.
As a Bilingual Client Support Specialist, you will play a crucial role in our operations, ensuring that every customer receives exceptional assistance and service. Your daily tasks will involve addressing customer inquiries, resolving issues, and maintaining high satisfaction levels by providing tailored solutions that meet individual customer needs.
Key Responsibilities:
- Engage with customers through phone, email, and live chat
- Deliver accurate information regarding our services and offerings
- Address complaints and concerns with a customer-centric approach, ensuring respectful and efficient interactions
- Document customer interactions, transactions, and feedback
- Collaborate with team members to enhance the overall customer experience
Qualifications:
- Previous experience in customer service is preferred
- Bilingual proficiency in Spanish and English
- Strong telephone communication skills and effective listening abilities
- Excellent verbal and written communication skills
- Proficient in computer usage
- Ability to manage multiple tasks, prioritize effectively, and utilize time efficiently
Why Join Us?
- Award-Winning Workplace: Be part of a team recognized for its outstanding employee satisfaction
- Comprehensive Benefits: Enjoy competitive compensation, health benefits, paid time off, and more
- Work-Life Harmony: Benefit from flexible working hours and a supportive team environment
Are You Ready to Make an Impact?
If you are eager to contribute positively to the lives of many while advancing your career in a celebrated organization, we look forward to your application.
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