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Client Support Specialist

2 months ago

Fort Worth, Texas, United States Catholic Charities Diocese of Fort Worth Full time
Position Overview

Be Proud of Your Impact: Join a dedicated team at Catholic Charities Diocese of Fort Worth, committed to uplifting our community and combating poverty. With over a century of service, we are focused on creating pathways for families to achieve a brighter future through our comprehensive programs.

Core Responsibilities
  • Empower Clients to Achieve Their Goals
  • Develop Holistic Service Plans
  • Facilitate Connections to Specialist Resources
  • Collaborate with Case Management Teams
  • Engage in Continuous Professional Development
Key Duties in Your Role
  • Assist clients in establishing and achieving stability, career, and educational objectives.
  • Identify and address barriers to client success proactively.
  • Implement holistic service planning while maintaining strong communication with other specialists.
  • Stay informed about community resources and share knowledge with your team.
  • Utilize a problem-solving approach to support client progress.
  • Ensure accurate documentation and data entry to meet evaluative needs.
  • Leverage internal and external partnerships to enhance client service plans.
  • Connect clients with vital resources and provide transportation when necessary.
  • Maintain flexibility to meet clients outside standard business hours.
  • Monitor program deadlines to ensure compliance with targets.
  • Regularly meet with case managers to review client progress and strategize next steps.
  • Advocate for clients with community partners and assist with transportation as needed.
Are You the Right Fit?
  • Bachelor's degree in social work is preferred.
  • Experience working with low-income populations is essential.
  • Familiarity with Salesforce and community resources is advantageous.
  • Bilingual in Spanish is required.
  • Must possess reliable transportation for client transport as needed.
Benefits
  • Full-time position with a competitive starting hourly rate.
  • Comprehensive medical, dental, and vision coverage.
  • Health Savings Account contributions.
  • 100% company-paid long-term disability and basic life insurance.
  • Generous paid holidays and tiered PTO accrual.
  • 403(b) retirement plan with employer matching.
  • Paid parental and critical illness leave.
  • Access to employee assistance and mentorship programs.
  • Participation in the Public Service Loan Forgiveness program.
  • Wellness and financial coaching programs.

We look forward to learning more about you