Patient Service Representative

4 weeks ago


Knoxville, Tennessee, United States Covenant Health (Tennessee) Full time

Job Summary:

Covenant Health (Tennessee) is seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for providing administrative support to our patient service functions.

Key Responsibilities:

  • Maintain established departmental policies and procedures, objectives, quality assurance program, and safety standards.
  • Schedule patient visits with providers following established procedures and protocols.
  • Complete registration process to include obtaining accurate reason for visit, current demographic information, and verification of insurance coverage.
  • Prepare patient chart and encounter form, and obtain necessary authorizations as required for billing and/or medical treatment.
  • Receive and record changes in patient information.
  • Demonstrate familiarity with insurance procedures and knowledge of which plans the provider(s) participate.
  • Assist in filing medical records as requested or needed.
  • Enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
  • Develop the A-I-D-E-T fundamentals of communication.
  • Attend meetings as required and participate on committees as directed.
  • Perform other duties as assigned or requested.
  • Collaborate with the patient, physician, and other care team members as part of a team-based approach to overall patient care.

Requirements:

  • Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job.
  • Minimum Experience: One (1) year customer-facing/customer service and/or medical office experience preferred.
  • Excellent communication skills.


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