Patient Service Representative, Westside Gastrintestinal Specialists

1 month ago


Knoxville, Tennessee, United States Covenant Health Full time

Job Summary:

As a Patient Service Representative, you will provide administrative support for the patient service functions related to check-out operations in a physician practice. Your responsibilities will include collecting and processing encounter form data, collecting and totaling outstanding balances and payments, and balancing work and computer at the end of the day.

Key Responsibilities:

  • Maintain established departmental policies and procedures, objectives, quality assurance program, and safety standards.
  • Answer telephone calls and route accordingly.
  • Receive and record changes in patient information.
  • Demonstrate familiarity with insurance procedures and knowledge of participating providers.
  • Ensure procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
  • Schedule appointments for return visits and end-of-day procedures and balancing.
  • Compile data for billing personnel.
  • Attend meetings as required and participate on committees as directed.
  • Collaborate with patients, physicians, and other care team members as part of a team-based approach to overall patient care.
  • Follow policies, procedures, and safety standards. Complete required education assignments annually. Work towards achieving goals and objectives, and participate in quality improvement initiatives as requested.
  • Perform other duties as assigned.

Requirements:

Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job.

Minimum Experience: One (1) year experience in a medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required. OR minimum three (3) years of total customer-facing/customer service experience required.

Licensure Requirement: None



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