Customer Service Representative

2 weeks ago


Rochester, New York, United States Paychex Full time
Overview

Under substantial guidance and oversight, the role involves delivering exceptional customer service to clients of Paychex Property & Casualty Insurance.

Utilizing established protocols, the aim is to maintain positive customer relations while ensuring that claims and complaints are addressed in a fair, efficient manner, in line with Paychex policies and procedures.

Key Responsibilities
  • Manage incoming calls and follow up on inquiries related to Property and Casualty Insurance policies.
  • Collaborate with team members, insurance providers, and other relevant parties to resolve P&C inquiries.
  • Educate clients on P&C offerings, Paychex policies and procedures, as well as insurance guidelines and state regulations.
  • Escalate tasks or documentation to appropriate teams within the PIA.
  • Develop and sustain a foundational understanding of Paychex products.
  • Utilize various systems and software, which may include HRIS, Salesforce, Flex, Core Advanced, and ORSD.
  • Document all interactions, perform data entry, and maintain effective prioritization and organization.
Qualifications

Associate's Degree is preferred.

Experience: Previous experience in the insurance sector is advantageous.

Compensation

In the spirit of pay transparency, the starting base pay range for this position is between $16 and $20 per hour. Please note that this range reflects base pay only and does not encompass other elements that contribute to the total rewards package for the role.

If employed at Paychex, overall compensation will be influenced by factors such as geographic location, skills, education, and/or experience, which may lead to total compensation outside of this range.



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