Customer Success Manager

2 weeks ago


Cambridge, Massachusetts, United States QCSS Health Full time
Job Description

Quality Coding Software Solutions (QCSS Health) is seeking a skilled Customer Success Manager to support our Managed Care and Community-based healthcare clients. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Responsibilities
  • Develop in-depth knowledge of our Healthcare SaaS Solutions and stay up-to-date on industry trends and best practices.
  • Manage all aspects of client relationships, including consultative sales, account management, and strategic planning.
  • Conduct thorough data analysis to support customer accounts and identify opportunities for growth.
  • Perform regular account reviews and updates to ensure customer satisfaction and success.
  • Communicate customer needs and feedback to our product management team to inform product development and improvement.
  • Collaborate with sales and marketing teams to develop and execute sales strategies and promotional campaigns.
  • Support sales and growth initiatives, including identifying new business opportunities and developing strategic partnerships.
Qualifications and Experience
  • 5-7 years of experience working in a healthcare software business or within a healthcare environment.
  • Proven track record of managing customer relationships and driving account growth.
  • Knowledge of healthcare IT systems, healthcare assessments, and value-based care.
  • Strong analytical and problem-solving skills, with the ability to think critically and strategically.
  • Excellent written and verbal communication skills, with the ability to effectively communicate with customers, colleagues, and stakeholders.
  • Proficiency in Microsoft Excel, PowerPoint, and Word.
Location and Travel
  • This is a remote position, with occasional travel required for in-person meetings and events.
  • QCSS Health is headquartered in Cambridge, MA.
Hiring Process
  • The initial screen will be a 30-minute call.
  • The first interview will be a 60-minute video call.
  • The final interview will include a presentation and be a 90-minute video call.
  • The final step of the process will be a reference check.

QCSS Health is an Equal Opportunity Employer and strongly supports diversity in the workforce. We are committed to creating an inclusive and welcoming environment for all employees and customers.



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