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Customer Success Manager

1 month ago

Cambridge, Massachusetts, United States Dolead Full time

We are fortunate to have a team of experts with diverse backgrounds, working remotely and in our offices in France and the US.

Our team works closely with clients' marketing and sales teams to drive their growth.

Dolead runs paid marketing campaigns efficiently, integrates customer data with confidence, and generates sales-ready leads at a fixed cost per lead.

This is a permanent position that can be based in our office in the Boston area or fully remote from one of the following states :

As a Customer Success Manager, you will leverage the sales process to drive revenue opportunities through relationships, data, industry knowledge, and strategic insights.

Key responsibilities include:

  • Analyzing Client Needs and Market Trends : Utilize data and industry knowledge to understand client needs, identify opportunities for upselling or cross-selling, and stay ahead of market trends to offer relevant solutions.
  • Executing Strategic Account Plans : Create and implement tailored account plans that align with client objectives and company goals.
  • Setting clear targets and strategies for growth and tracking progress to ensure successful outcomes.
  • Managing Sales Pipeline and Forecasting : Oversee the sales pipeline for assigned accounts, ensuring timely follow-up on opportunities and accurate forecasting.
  • Monitoring key performance metrics to drive performance and achieve revenue targets.
  • Working closely with sales, marketing, and product teams to ensure alignment on client needs and deliver effective solutions.
  • Negotiating and Closing Deals : Lead contract negotiations and close sales deals in alignment with client requirements and company policies.
  • Monitoring and Reporting on Performance : Track account performance, measure success against goals, and report on key metrics and achievements.
  • Resolving Issues and Providing Support : Provide ongoing support and guidance to help clients achieve their objectives.

Requirements include:

  • 4+ years of experience in Account Management or Customer Success roles
  • Understanding of the digital marketing landscape - Google Ads, Meta, TikTok, etc
  • Enjoy working with numbers and analyzing data - a plus if you have experience using Looker and/or Tableau
  • Fluent in English

We offer a competitive benefits package, including:

  • AETNA: individual & family - medical, dental, and vision plan & retirement Plan
  • Flexible vacation time to promote a healthy work-life balance
  • Flexible remote policy: up to 2-4 days/week (if you're based in the Greater Boston area)

We are an equal opportunities employer and welcome applications from all qualified candidates.