Customer Success Manager

6 days ago

Cambridge, Massachusetts, United States Dolead Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Dolead. As a key member of our sales team, you will be responsible for driving revenue growth and ensuring customer satisfaction.

Key Responsibilities
  • Develop and Nurture Client Relationships: Build and maintain strong relationships with key stakeholders and decision-makers to ensure long-term client satisfaction and retention.
  • Analyze Client Needs and Market Trends: Utilize data and industry knowledge to understand client needs, identify opportunities for upselling or cross-selling, and stay ahead of market trends to offer relevant solutions.
  • Execute Strategic Account Plans: Create and implement tailored account plans that align with client objectives and company goals. Set clear targets and strategies for growth and track progress to ensure successful outcomes.
  • Manage Sales Pipeline and Forecasting: Oversee the sales pipeline for assigned accounts, ensuring timely follow-up on opportunities and accurate forecasting. Monitor key performance metrics to drive performance and achieve revenue targets.
  • Collaborate with Internal Teams: Work closely with sales, marketing, and product teams to ensure alignment on client needs and deliver effective solutions. Provide feedback to improve product offerings and enhance the client experience.
  • Negotiate and Close Deals: Lead contract negotiations and close sales deals in alignment with client requirements and company policies. Ensure smooth transition from sales to implementation and ongoing support.
  • Monitor and Report on Performance: Track account performance, measure success against goals, and report on key metrics and achievements. Use insights to refine strategies and drive continuous improvement.
  • Resolve Issues and Provide Support: Address and resolve any issues or challenges that arise, ensuring client satisfaction and maintaining a positive relationship. Provide ongoing support and guidance to help clients achieve their objectives.
  • Stay Informed on Industry Developments: Continuously update knowledge of industry trends, competitor activities, and best practices to offer innovative solutions and maintain a competitive edge.
Requirements
  • 4+ years of experience in Account Management or Customer Success roles
  • Strong sales mindset with solid negotiation skills
  • Understanding of the digital marketing landscape - Google Ads, Meta, TikTok, etc
  • Comfortable working with numbers and analyzing data - a plus if you have experience using Looker and/or Tableau
  • Fluent in English
What We Offer

We offer a dynamic and multicultural work environment, flexible remote policy, and a comprehensive benefits package, including healthcare, holidays, and retirement plan. We are committed to equality and diversity, and we welcome applications from all candidates.

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