Customer Success Manager
2 days ago
We are a global leader in Lead Generation, powering the growth of 200 clients across 15 countries in Europe & North America. Our team of 90+ experts, representing 13 nationalities, works remotely and in our offices in France and the US. We work alongside our clients' marketing and sales teams to drive their growth.
Key Responsibilities:- Develop and Nurture Client Relationships: Build and maintain strong relationships with key stakeholders and decision-makers to ensure long-term client satisfaction and retention.
- Analyze Client Needs and Market Trends: Utilize data and industry knowledge to understand client needs, identify opportunities for upselling or cross-selling, and stay ahead of market trends to offer relevant solutions.
- Execute Strategic Account Plans: Create and implement tailored account plans that align with client objectives and company goals. Set clear targets and strategies for growth and track progress to ensure successful outcomes.
- Manage Sales Pipeline and Forecasting: Oversee the sales pipeline for assigned accounts, ensuring timely follow-up on opportunities and accurate forecasting. Monitor key performance metrics to drive performance and achieve revenue targets.
- Collaborate with Internal Teams: Work closely with sales, marketing, and product teams to ensure alignment on client needs and deliver effective solutions. Provide feedback to improve product offerings and enhance the client experience.
- Negotiate and Close Deals: Lead contract negotiations and close sales deals in alignment with client requirements and company policies. Ensure smooth transition from sales to implementation and ongoing support.
- Monitor and Report on Performance: Track account performance, measure success against goals, and report on key metrics and achievements. Use insights to refine strategies and drive continuous improvement.
- Resolve Issues and Provide Support: Address and resolve any issues or challenges that arise, ensuring client satisfaction and maintaining a positive relationship. Provide ongoing support and guidance to help clients achieve their objectives.
- Stay Informed on Industry Developments: Continuously update knowledge of industry trends, competitor activities, and best practices to offer innovative solutions and maintain a competitive edge.
- 4+ years of experience in Account Management or Customer Success roles
- Strong sales mindset with solid negotiation skills
- Understanding of the digital marketing landscape - Google Ads, Meta, TikTok, etc
- Comfortable working with numbers and analyzing data - a plus if you have experience using Looker and/or Tableau
- Fluent in English
- Flexible remote policy: up to 2-4 days/week (if you're based in the Greater Boston area)
- Healthcare: AETNA: individual & family - medical, dental, and vision plan & retirement Plan
- Holidays: Flexible vacation time to promote a healthy work-life balance
- Multicultural environment: +13 nationalities globally
- Culture: Fun company and team events
Dolead is committed to equality and opportunities for all candidates. We consider all applications regardless of racial and ethnic origin, opinions or beliefs, gender, sexual orientation, health or disability.
-
Customer Success Manager
2 days ago
Cambridge, Massachusetts, United States Enable Full timeCustomer Success ManagerJoin Enable as a Customer Success Manager and take on a challenging role that requires a unique blend of business acumen, technical expertise, and interpersonal skills. As a key member of our Customer Success team, you will be responsible for driving customer adoption, retention, and expansion.Key Responsibilities:Lead and manage a...
-
Customer Success Manager
2 weeks ago
Cambridge, Massachusetts, United States Verve, Inc. Full timeJob Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Verve, Inc. This role will be responsible for driving customer adoption and ensuring a seamless experience for our clients.Key Responsibilities:Build and maintain strong relationships with customers to understand their needs and...
-
Customer Success Manager
2 weeks ago
Cambridge, Massachusetts, United States Verve, Inc. Full timeJob Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Verve, Inc. This role will play a crucial part in driving customer adoption and ensuring a seamless experience for our clients.Key Responsibilities:Build and maintain strong relationships with our customers, understanding their...
-
Customer Success Manager
3 weeks ago
Cambridge, Massachusetts, United States Verve Full time{"title": "Customer Success Manager", "description": "About VerveVerve is a pioneering company that's revolutionizing the wearable technology industry. Our mission is to empower individuals and organizations to move forward with confidence and precision. We're seeking a highly skilled Customer Success Manager to join our team and drive our commercialization...
-
Customer Success Manager
3 weeks ago
Cambridge, Massachusetts, United States Dolead Full time{"title": "Customer Success Manager", "description": "Unlock Your Potential as a Customer Success ManagerAt Dolead, we're on a mission to empower our clients' growth through innovative solutions. As a Customer Success Manager, you'll play a pivotal role in driving revenue opportunities and building lasting relationships with our clients.Key...
-
Customer Success Manager
2 weeks ago
Cambridge, Massachusetts, United States Scismic Full timeJob DescriptionAt Scismic, we're revolutionizing the scientific research landscape with our innovative platform. As a Customer Success Executive, you'll be a key member of our team, ensuring our customers have a seamless and successful experience. You'll be the voice of our customers, building and maintaining strong relationships and driving long-term...
-
Customer Success Manager
2 weeks ago
Cambridge, Massachusetts, United States Dolead Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Dolead. As a key member of our sales team, you will be responsible for driving revenue growth and ensuring customer satisfaction.Key ResponsibilitiesDevelop and Nurture Client Relationships: Build and maintain strong relationships with key stakeholders and...
-
Enterprise Customer Success Manager
2 days ago
Cambridge, Massachusetts, United States TBWA\Chiat\Day Full timeAbout the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at Proton. As a key member of our Customer Success organization, you will be responsible for driving customer growth and ensuring that our customers realize the full value of our AI-powered CRM solution.Key ResponsibilitiesDevelop and maintain strong...
-
Enterprise Customer Success Manager
3 weeks ago
Cambridge, Massachusetts, United States proton Full timeAbout UsProton is revolutionizing the wholesale distribution industry with AI-powered sales software. Our mission is to bring the distribution industry into the modern age, and we're making significant strides. With a strong focus on customer growth, we're seeking an Enterprise Customer Success Manager to join our team.The RoleWe're looking for a seasoned...
-
Senior Customer Success Manager
4 weeks ago
Cambridge, Massachusetts, United States Dimagi Full timeJob DescriptionAbout DimagiDimagi is a leading social enterprise and a certified B Corp and Benefit Corporation. Our primary product, CommCare, is the most widely-deployed open-source digital platform for enabling Frontline Workers. Since 2002, Governments and organizations across all sectors have built customized mobile, web, and SMS applications on...
-
Senior Customer Success Manager
1 week ago
Cambridge, Massachusetts, United States Dimagi Full timeAbout DimagiDimagi is a leading social enterprise that develops innovative digital solutions for global health and development. Our flagship product, CommCare, is a widely-used open-source platform for enabling Frontline Workers. With a strong commitment to impact and a passion for technology, we empower governments, organizations, and communities to deliver...
-
Enterprise Customer Success Manager
3 weeks ago
Cambridge, Massachusetts, United States proton Full timeAbout UsProton is revolutionizing the wholesale distribution industry with AI-powered sales software. Our mission is to bring the distribution industry into the modern age, and we're making significant strides. With a strong focus on customer growth, we're seeking an Enterprise Customer Success Manager to join our team.The RoleWe're looking for a seasoned...
-
Senior Customer Success Manager
2 weeks ago
Cambridge, Massachusetts, United States Cambridge Mobile Telematics Full timeCustomer Success ManagerCambridge Mobile Telematics (CMT) is a leading provider of telematics services, dedicated to making the world's roads and drivers safer. Our AI-driven platform, DriveWell Fusion, gathers data from millions of IoT devices and fuses it with contextual information to create a unified view of vehicle and driver behavior. We work with auto...
-
Enterprise Customer Success Manager
4 weeks ago
Cambridge, Massachusetts, United States proton Full timeAbout UsProton is a revolutionary technology company that is transforming the wholesale distribution industry. Our mission is to bring this industry into the modern age by leveraging AI-powered sales software. We are committed to making it easier for distributors to anticipate customer needs and drive growth.The RoleWe are seeking an experienced Enterprise...
-
Enterprise Customer Success Manager
2 days ago
Cambridge, Massachusetts, United States proton Full timeAbout UsProton is revolutionizing the wholesale distribution industry with AI-powered sales software. Our mission is to bring the industry into the modern age, and we're making significant strides. With a $20M Series A backing from top investors, we're focused on driving customer growth. If you're passionate about innovation and customer success, now's the...
-
Senior Customer Success Manager
2 days ago
Cambridge, Massachusetts, United States Dimagi Full timeAbout DimagiDimagi is a pioneering social enterprise and a certified B Corp and Benefit Corporation. Our flagship product, CommCare, is the most widely-used open-source digital platform for empowering Frontline Workers. Since 2002, governments and organizations across all sectors have built customized mobile, web, and SMS applications on CommCare to deliver...
-
Senior Customer Success Manager
4 weeks ago
Cambridge, Massachusetts, United States Cambridge Mobile Telematics Full timeAbout the RoleCambridge Mobile Telematics (CMT) is a leading provider of telematics services, dedicated to making the world's roads and drivers safer. As a Senior Customer Success Manager, you will play a vital role in ensuring the success of our clients and driving business growth.Key ResponsibilitiesPartner with cross-functional teams to deliver and manage...
-
Customer Success Manager
4 weeks ago
Cambridge, Massachusetts, United States Verve Full timeAbout VerveVerve is a pioneering company that specializes in wearable solutions designed to empower individuals in their daily lives. Our mission is to revolutionize the way people move and interact with their surroundings.Job SummaryWe are seeking an experienced and talented Customer Success Manager to drive our commercialization and go-to-market strategy....
-
Customer Success Manager
4 weeks ago
Cambridge, Massachusetts, United States Verve Full timeAbout VerveVerve is a pioneering company that specializes in wearable solutions designed to empower individuals in their daily lives. Our mission is to revolutionize the way people move and interact with their surroundings.Job SummaryWe are seeking an experienced and talented Customer Success Manager to drive our commercialization and go-to-market strategy....
-
Senior Customer Success Manager
4 weeks ago
Cambridge, Massachusetts, United States Cambridge Mobile Telematics Full timeAbout the RoleCambridge Mobile Telematics (CMT) is a leading provider of telematics services, dedicated to making the world's roads and drivers safer. We're seeking a highly skilled Senior Customer Success Manager to join our team and play a vital role in ensuring the success of our clients.Key ResponsibilitiesPartner with our Sales and Customer Solutions...
