Senior Customer Success Manager

1 week ago

Cambridge, Massachusetts, United States Cambridge Mobile Telematics Full time
Customer Success Manager

Cambridge Mobile Telematics (CMT) is a leading provider of telematics services, dedicated to making the world's roads and drivers safer. Our AI-driven platform, DriveWell Fusion, gathers data from millions of IoT devices and fuses it with contextual information to create a unified view of vehicle and driver behavior. We work with auto insurers, automakers, commercial mobility companies, and the public sector to power risk assessment, safety, claims, and driver improvement programs.

About the Role

We are seeking a collaborative and customer-committed Senior Customer Success Manager to join our Sales organization. As a key member of our Customer Success group, you will partner closely with Sales Executives to ensure growth and satisfaction with named accounts. Your primary responsibilities will include:

  • Partnering with Customer Solutions and Sales to deliver and manage partner programs on time, within budget, and with best-in-class solutions.
  • Acting as the primary point of contact for internal and external account communications.
  • Liaising between our clients and our engineers, QA, and product managers.
  • Conducting complex work aligned to organizational objectives with wide latitude for independent judgment.
  • Providing assistance and guidance to other peers.
  • Being the first level of triage between partner feature/enhancement requests and internal Engineering and Product groups.
  • Defining business requirements and communicating with other groups within CMT on features and changes needed.
  • Risk mitigation for internal and external stakeholders.
  • Responsible for the sustainment and growth of the partner's program base.
  • Responsible for partnering with Sales to increase partner engagement by monitoring and reporting to partner-specific business metrics that CMT monitors.
Qualifications

To be successful in this role, you will need:

  • A Bachelor's degree or equivalent years of experience and/or certification.
  • 4+ years of relevant working experience.
  • A proven track record of driving several sophisticated programs.
  • Demonstrated success working across teams with the ability to synthesize what may appear to be contending priorities.
  • Tight-knit collaboration, planning, influencing, prioritization, and time management skills.
What We Offer

We offer a competitive salary based on skills and experience, equity in the form of Restricted Stock Units (RSUs), and a comprehensive benefits package, including medical, dental, vision, and life insurance, matching 401k, short-term and long-term disability, and parental leave. We also offer unlimited paid time off, flexible scheduling, and a work-from-home policy depending on role and responsibilities.

We are committed to creating a positive and inclusive work environment for all employees. We are an equal opportunity employer and strive to create an inclusive and diverse environment that enriches our employees' lives in and outside of work. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability state.

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