Customer Support Specialist II

2 weeks ago


Honolulu, Hawaii, United States Dal-Tile Distribution, Inc. Full time

Position Overview:
Dal-Tile Distribution, Inc. is seeking a dedicated Customer Service Representative to enhance our customer support operations. This role is essential in delivering a range of assistance, including engaging with walk-in clients, addressing inquiries, providing product samples, and facilitating sales transactions.

Incentives:
Sign-On Bonus: $1250
Perfect Attendance Bonus: $750

Key Responsibilities:
To ensure seamless interaction between the organization and its clientele while maintaining a high standard of service and support.

  • Process sales orders and troubleshoot customer product or service concerns.
  • Manage customer accounts, including order entry, inquiries, product details, order status, pricing, inventory checks, and logistics management within a call center setting.
  • Handle a substantial volume of incoming calls utilizing Automated Call Distribution (ACD).
  • Input orders, manage faxes, and prepare necessary reports.
  • Collaborate with various departments, including internal teams and Service Support Centers (SSCs), to resolve customer inquiries and order-related issues from initiation to delivery.
  • Respond promptly to customer needs and participate in special projects as required.

Qualifications:
A High School Diploma or GED is mandatory.
Minimum of 2 years of experience in a call center or customer service role is preferred.
Experience in customer account management is advantageous.
Knowledge of the textile industry is a plus.

Benefits:
We provide a competitive salary along with a comprehensive benefits package, opportunities for career advancement, and a culture that fosters creativity and growth.

Examples of Benefits Include:
401k Company Match, Employee Purchase Discounts, and Tuition Reimbursement.

About Dal-Tile:
As the leading manufacturer of tile and natural stone in the United States, Dal-Tile offers a unique opportunity for career development. Our team of committed professionals has contributed to our success, and we pride ourselves on providing a supportive work environment that values work-life balance and promotes from within.

Dal-Tile is an equal opportunity employer, committed to fostering an inclusive workplace and supporting our military personnel, veterans, and their families.



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