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Customer Support Specialist II
2 months ago
Position Overview:
Dal-Tile Distribution, Inc. is seeking a dedicated Customer Service Representative to enhance our customer engagement efforts. This role is pivotal in delivering exceptional service to our clientele, including assisting walk-in customers, addressing inquiries, providing product samples, and processing sales transactions.
Incentives:
We offer a SIGN ON BONUS of $1250 and a PERFECT ATTENDANCE BONUS of $750.
Key Responsibilities:
As a Customer Service Representative, your primary goal will be to facilitate seamless communication between the company and its customers, ensuring a high standard of service and support. Your responsibilities will include:
- Processing sales orders and resolving product or service-related issues.
- Managing customer accounts, including order entry, inquiries, product information, order status, pricing, stock checks, and transportation management within a call center setting.
- Handling a high volume of inbound calls through Automated Call Distribution (ACD).
- Entering orders, processing faxes, and preparing reports.
- Collaborating with various teams to address customer inquiries and order-related issues from initiation to delivery.
- Responding promptly to customer needs and participating in special projects as required.
Qualifications:
To be successful in this role, candidates should possess:
- A High School Diploma or GED equivalent.
- A minimum of 2 years of experience in a call center or customer service environment.
- Preferred experience in customer account management.
- Knowledge of the textile industry is a plus.
Benefits:
We provide a competitive salary along with a comprehensive benefits package, including:
- 401k Company Match
- Employee Purchase Discounts
- Tuition Reimbursement
About Dal-Tile:
As the largest manufacturer of tile and natural stone in the United States, Dal-Tile offers a unique opportunity for career growth and development. Our team of committed professionals has contributed to our success, and we pride ourselves on fostering a family-friendly work environment. We believe in promoting from within and providing benefits that extend beyond medical and dental coverage.
Dal-Tile is also a proud supporter of U.S. military personnel, veterans, and their families. We are committed to an inclusive workplace and are an Equal Opportunity Employer, including disability/veteran status.