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Customer Support Specialist
2 months ago
Company Background
Alert Alarm and National Fire Protection (Alert Alarm) has established itself as a premier provider of comprehensive life and safety solutions since its inception. With a presence across multiple islands, we deliver consistent and high-quality services for life and safety systems, safeguarding a vast clientele of residential and commercial entities.
Position Summary:
The Security Alarm Service Representative plays a crucial role in maintaining the functionality of security systems, ensuring that all features operate effectively and diagnosing any issues that may arise.
Employment Type: Full-Time, Non-exempt
Key Responsibilities:
- Inform clients about alarm activations and system concerns.
- Coordinate with emergency services such as police, fire, or security personnel as needed.
- Monitor video feeds for security purposes.
- Handle incoming calls from clients and team members.
- Document incidents accurately for future reference.
- Respond to inquiries by clarifying details and providing necessary information.
- Resolve customer issues through thorough investigation and alternative solutions.
- Uphold the integrity of Alert Alarm and ensure customer satisfaction.
Required Qualifications:
- High school diploma or equivalent.
- Exceptional verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Attention to detail with proficient documentation abilities.
- Experience with call center technology and CRM systems is advantageous.
- Ability to manage a high volume of calls efficiently.
- Commitment to maintaining exemplary standards of security and customer service.
Work Environment:
- Onsite position
- Flexibility to work various shifts, including weekends and holidays.
- Shifts: Morning, afternoon, and evening options available.
- Training: Comprehensive training provided.
- Position requires prolonged periods of sitting in a climate-controlled setting.
- Frequent use of computers and headsets for communication.
- Repetitive tasks involving answering calls and data entry.
Compensation and Benefits:
Starting compensation is competitive, with a comprehensive benefits package that includes health, dental, and vision insurance, short-term disability, life insurance, a 401k savings plan, paid time off, training opportunities, and a supportive team environment.
Equal Employment Opportunity Statement:
Alert Alarm and National Fire Protection is committed to providing equal employment opportunities to all individuals and prohibits discrimination and harassment of any kind.
