Technical Support Specialist
2 weeks ago
IQUASAR LLC is on the lookout for a dedicated professional to join our team as a Technical Support Specialist. We are committed to delivering innovative technology solutions and fostering career growth for skilled individuals in various technical domains.
- Position: Technical Support Specialist
- Location: Remote
- Clearance: Secret or Higher
Help Desk Management:
- Oversee and manage the help desk operations during standard business hours.
- Assist personnel with IT-related onboarding and offboarding processes.
- Provide in-person support for users seeking IT assistance and manage the ticketing system effectively.
- Ensure help desk availability is maintained at a high standard during operational hours.
- Handle the deployment of new and replacement EUDs, including setup and configuration.
- Ensure compliance with Information Assurance standards for all devices.
- Document compliance checks and device deployments accurately.
- Assist with the setup of EUDs, excluding physical relocation of equipment.
- Provide support for the disposal of outdated IT equipment.
- Conduct data wiping, labeling, and documentation for retired devices.
- Manage the removal of associated accounts for decommissioned equipment.
- Record all activities in the designated IT ticketing system.
- Update the status of open tickets regularly and close completed tasks.
- Support workflow management for the help desk by reviewing and distributing IT tickets.
- Maintain and update the Knowledge Base and Standard Operating Procedures to ensure accuracy.
- Provide regular updates on ongoing projects and tasks.
- Participate in weekly status meetings to discuss project progress.
- Deliver tier II technical support for users across various locations.
- Resolve technical issues for a diverse user base.
- Offer training and support on basic computer operations and software applications.
- Provide basic troubleshooting for video conferencing systems.
- Coordinate with IT leads for issues requiring advanced support.
- Support cybersecurity initiatives and compliance assessments.
- Manage daily operations of contractor staff.
- Notify management of any personnel changes affecting service delivery.
- Coordinate employee onboarding and offboarding processes, ensuring all requirements are met.
Education:
- Bachelor's Degree preferred.
- At least five years of relevant experience in IT support.
- Must hold an Information Assurance Technician (IAT) Level I certification or higher.
If you are interested in this opportunity, please prepare your resume and be ready to discuss your qualifications and availability.
IQUASAR LLC is an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences.
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