Administrative Operations Coordinator

1 day ago


Denver, Colorado, United States gategroup Full time
Job Summary

We are seeking a highly motivated and detail-oriented Administrative Operations Coordinator to join our team at gategroup. As an Administrative Operations Coordinator, you will play a critical role in supporting the operations team by providing administrative assistance, data entry, and reporting services.

Key Responsibilities
  • Partner with operations management to understand business objectives and identify corresponding needs; implement strategies to support and improve quality.
  • Drive unit-wide quality strategy programs and processes.
  • Partner with operations and training functions to identify training needs and provide input on training approaches and content.
  • Identify and resolve flight attendant comments using the 8D process.
  • Ensure accurate and timely completion of daily, weekly, and monthly reports.
  • Respond to customer inquiries relating to flight attendant comments.
  • Communicate flight attendant comment reporting to operational staff and management.
  • Data entry of flight attendant comments.
Requirements
  • High School diploma or equivalent required; Associate's degree preferred.
  • 1 year of customer service experience in a manufacturing environment.
  • 1 year of data entry experience.
  • Strong Microsoft Office experience, especially Word, Excel, and PowerPoint.
  • Working knowledge of operations.
  • Presentation skills.
  • Excellent written and verbal communication skills.
Competencies
  • Thinking - Information Search and analysis & problem resolution skills.
  • Engaging - Understanding others, Team Leadership and Developing People.
  • Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively.
  • Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus.
Values
  • We treat each other with respect and we act with integrity.
  • We communicate and keep each other informed.
  • We put our heads together to problem solve and deliver excellence as a team.
  • We have passion for our work and we pay attention to the little details.
  • We foster an environment of accountability, take responsibility for our actions and learn from our mistakes.
  • We do what we say we will do, when we say we are going to do it.
  • We care about our coworkers, always taking an opportunity to make someone's day better.


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