Administrative Operations Coordinator
1 day ago
We are seeking a highly motivated and detail-oriented Administrative Operations Coordinator to join our team at gategroup. As an Administrative Operations Coordinator, you will play a critical role in supporting the operations team by providing administrative assistance, data entry, and reporting services.
Key Responsibilities- Partner with operations management to understand business objectives and identify corresponding needs; implement strategies to support and improve quality.
- Drive unit-wide quality strategy programs and processes.
- Partner with operations and training functions to identify training needs and provide input on training approaches and content.
- Identify and resolve flight attendant comments using the 8D process.
- Ensure accurate and timely completion of daily, weekly, and monthly reports.
- Respond to customer inquiries relating to flight attendant comments.
- Communicate flight attendant comment reporting to operational staff and management.
- Data entry of flight attendant comments.
- High School diploma or equivalent required; Associate's degree preferred.
- 1 year of customer service experience in a manufacturing environment.
- 1 year of data entry experience.
- Strong Microsoft Office experience, especially Word, Excel, and PowerPoint.
- Working knowledge of operations.
- Presentation skills.
- Excellent written and verbal communication skills.
- Thinking - Information Search and analysis & problem resolution skills.
- Engaging - Understanding others, Team Leadership and Developing People.
- Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively.
- Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus.
- We treat each other with respect and we act with integrity.
- We communicate and keep each other informed.
- We put our heads together to problem solve and deliver excellence as a team.
- We have passion for our work and we pay attention to the little details.
- We foster an environment of accountability, take responsibility for our actions and learn from our mistakes.
- We do what we say we will do, when we say we are going to do it.
- We care about our coworkers, always taking an opportunity to make someone's day better.
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