Customer Service Agent

1 week ago

Lombard, Illinois, United States Leaf Home Full time

At Leaf Home, our people are central to our mission, and we have assembled a team of top-notch professionals to make a meaningful impact. Our brands, which include LeafFilter Gutter Protection, Leaf Home Water Solutions, Leaf Home Safety Solutions, and Leaf Home Enhancements, are dedicated to enhancing the safety and livability of homes. Alongside our commitment to customer service, we prioritize creating a welcoming and inclusive workplace. We take pride in being recognized as a certified Great Place to Work and a multi-year recipient of Top Workplaces. Our focus on employee well-being is reflected in our extensive benefits and people-centered initiatives, such as the Women's Committee, Diversity & Inclusion Committee, and VetConnect. We believe in fostering a workplace where employees look forward to coming to work every day. Join us in advancing your career.

  • Enjoy the benefits of a large organization with a family-oriented atmosphere - your contributions matter to us, and we cultivate a culture you'll appreciate.
  • Honored as a leading workplace in Ohio and the U.S. by The Plain Dealer, Energage, and Great Place to Work.
  • Job stability - with locations across the U.S. and Canada, our growth trajectory is strong.
  • Our culture is built on principles of inclusion, sustainability, and dependability.
  • Resources for veterans are available to assist transitioning service members in finding their new path.
  • We are committed to providing resources and support for employee development.
Position Overview: Our Customer Service Agents will operate from our Inside Sales Center, engaging with potential clients to discuss their product requirements and arranging in-home sales consultations. Customer leads are generated through various channels, including event marketing, digital advertisements, radio, and television.

Key Responsibilities:
  • Make outbound calls to potential customer leads for sales consultations and quotes.
  • Act as the first point of contact for potential customers via phone.
  • Verify information provided by customers to ensure accuracy and determine availability for in-home consultations.
  • Document and update customer interactions in the customer relationship management (CRM) system.
  • Address objections from potential customers regarding scheduling, costs, etc., to secure timely sales consultations.
  • De-escalate calls when necessary and provide solutions that leave customers satisfied.
  • Exceed customer service expectations by delivering an exceptional experience to every potential customer.
  • Maintain adherence to schedules while ensuring a high level of service, customer satisfaction, and quality.
  • Encourage teamwork through consistency, reliability, and group collaboration.
  • Perform additional duties as assigned by the supervisor.
Experience and Qualifications:
  • High School Diploma or equivalent.
  • Prior experience in a dynamic call center or customer service role.
  • Ability to manage multiple tasks and shift focus as needed to meet various stakeholder demands.
  • Capable of thriving in a fast-paced, high-energy, team-oriented environment with a proactive approach.
  • Exhibit active listening skills to comprehend information and respond thoughtfully.
  • Detail-oriented with the ability to focus on tasks, ensuring efficient and effective completion.
  • Strong verbal and written communication skills for professional interactions with internal and external parties.
  • Ability to logically connect ideas, evaluate arguments, identify inconsistencies, and solve complex problems.
  • Provide timely and empathetic assistance through various communication channels, prioritizing the needs of coworkers and customers.
  • Demonstrate effective communication skills, emotional intelligence, and the ability to foster positive relationships across all organizational levels.
  • Self-motivated and accountable for achieving business goals while adhering to policies.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
  • Must be legally authorized to work in the country of employment without sponsorship for employment visa status.
Preferred Skills and Knowledge:
  • Understanding of financial software.
  • Strong mathematical abilities.
Travel Requirements:
  • No travel required.
Overtime/Additional Hours:
  • May be required to work overtime on evenings and weekends based on business needs.
Physical Requirements:
  • Normal office environment.
  • Indoor work in a climate-controlled setting.
  • Sedentary work involving sitting most of the time, with occasional exertion of up to 10 pounds.
Are We Your Company?

Focused on Growth, Leaf Home is a leader in the home improvement sector as we continue to expand. We work diligently and enjoy our successes. Our commitment is to be better than the best, and we invite you to be part of our journey. With offices across the U.S. and Canada, our team is diverse and robust. From marketing to sales, installation, and service, we have the finest team and the best home solutions. We are dedicated to our employees' growth, which we demonstrate by:
  • Innovating, Always: Leaf is committed to providing cutting-edge solutions for both employees and customers.
  • Partnering With Our Customers: Building strong and trusted relationships is fundamental to our operations.
  • Empowering Employees: Our brand is built on our people, and we offer opportunities for growth and success in a supportive environment.
  • Supporting Our Communities: We believe in giving back to the communities that our customers and employees call home.
What do we offer?
  • Industry-leading compensation package.
  • Fully paid Medical, Dental, and Vision benefits after 90 days.
  • 401k Savings Plan.
  • Paid Time Off, along with comprehensive health, wellbeing, and financial wellness programs.
  • Childcare benefits to support families.
  • Endless opportunities for growth and advancement.
Additional Perks:
  • Employee assistance program providing 24/7 support in areas such as legal, financial planning, and counseling.
  • Employee discount marketplace offering discounts on thousands of products.
  • Gym membership compensation to help cover the cost of your gym membership.
  • Groups like Vet Connect and the Women's Committee to facilitate involvement and provide resources for success.
Leaf Home Awards and Accolades: Leaf Home has been recognized as a top workplace by The Plain Dealer and is a multi-year recipient of Top Workplaces USA by Energage. Our brands have also received accolades, including:
  • LeafFilter and Leaf Home Safety Solutions ranked on the annual Remodeling 550 list.
  • Leaf Home, LeafFilter, and Leaf Home Safety Solutions recognized on Qualified Remodeler magazine's Top 500 list.
  • Leaf Home honored with Smart Culture Awards for its employee-focused culture.
  • Leaf Home recognized as a growth leader on both the Inc. 5000 and Inc. 5000 Regionals: Midwest lists.
Diversity and Inclusion Statement:

Leaf Home Solutions is dedicated to fostering a diverse environment and is proud to be an equal opportunity employer. We aim to create an environment that embraces differences and promotes inclusion.

Equal Opportunity Statement:

Leaf Home Solutions will recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from performing essential job functions and cannot be reasonably accommodated in compliance with the law).

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