Customer Service Retail Associate
2 weeks ago
Position Overview
The role of a Retail Salesperson is vital in addressing customer needs both in-person and via phone communication. This position requires effective communication skills to articulate warranty options, coordinate time commitments between technicians and customers, manage checkout processes, and promote various products and services.
Key Responsibilities
- Enhancing customer satisfaction and loyalty through exceptional service.
- Merchandising, advertising, and promoting products and services effectively.
- Responding energetically to customer inquiries, whether on the phone or in-store.
- Exhibiting a strong desire to thrive in a retail setting.
- Demonstrating motivation and drive in sales efforts.
- Assisting with unloading merchandise shipments, changing and balancing tires in the service department (after appropriate training), constructing store displays, and performing other necessary duties to foster positive customer relationships.
- Executing additional tasks as assigned.
Preferred Qualifications
A 2-year degree or equivalent experience is preferred.
Essential Qualifications
- High School Diploma or equivalent.
- A minimum of 2 years of experience in consumer retail sales.
- Ability to communicate effectively with customers regarding sales and complaints to ensure retention and loyalty.
- Proficient problem-solving skills related to customer complaints.
- A valid automobile driver's license is required at all times, with the ability to operate both customer and company vehicles.
- Completion and maintenance of all current and required educational courses and modules for this position.
Employment Type
This position is classified as Regular and Part-time.
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