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Customer Service Representative

2 months ago

Lombard, Illinois, United States Elite Staffing Company Full time

Job Summary:

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Elite Staffing Company. As a Customer Service Representative, you will be responsible for making initial outbound calls to patients, answering inbound calls, and performing data entry tasks.

Key Responsibilities:

  • Outbound Calls: Make initial calls to patients following a scripted approach, ensuring a high level of customer satisfaction and adherence to company protocols.
  • Inbound Calls: Answer calls from patients, respond to their inquiries, and provide accurate information in a timely manner.
  • Data Entry: Accurately and efficiently enter patient data into our system, ensuring data integrity and quality.

Requirements:

  • Experience: 1-2 years of call center experience, with a strong background in customer service and communication.
  • Language Skills: Bilingual proficiency in English and Spanish (or other languages as required).
  • Computer Skills: Intermediate level of computer skills, with experience in data entry and software applications.
  • Education: High school diploma or equivalent required.

Working Conditions:

This is a full-time position, working 8am-4pm or 12pm-8pm shifts. Our company offers a competitive hourly rate of $19.00 and a long-term employment opportunity.