Customer Service Sales Associate
2 weeks ago
Retail Sales Associate
Employee Type: Regular, Part-time
Company Overview
Bridgestone Retail Operations (BSRO) is a subsidiary of Bridgestone Americas, employing over 22,000 individuals across North America. With more than 2,200 company-owned locations, including Firestone Complete Auto Care, Tires Plus, and Wheel Works, BSRO is a leader in tire and automotive service sales, generating over $3 billion annually. We are committed to fostering a workplace where every employee is valued and supported, enabling them to contribute to our mission of delivering superior quality and service.
Job Summary
This role requires a dynamic individual to meet customer needs both in-person and via phone communication. Utilize your interpersonal skills to clarify warranty options, coordinate schedules between technicians and customers, manage checkout processes, and promote various products and services.
Key Responsibilities
- Enhancing customer satisfaction and loyalty.
- Promoting and merchandising products and services effectively.
- Providing prompt and energetic responses to customer inquiries, both in-store and over the phone.
- Exhibiting a strong desire to excel in a retail environment.
- Demonstrating motivation in sales activities.
- Assisting with unloading merchandise shipments, tire changes, store display construction, and other tasks as required to meet customer relationship goals.
- Performing additional duties as assigned.
Preferred Qualifications
Possession of a 2-year degree or equivalent experience.
Qualifications
High School Diploma or equivalent required.
A minimum of 2 years of experience in consumer retail sales.
Ability to communicate effectively with customers regarding sales and service inquiries to ensure retention and loyalty.
Proficient problem-solving skills related to customer complaints.
A valid driver's license is required at all times, with the ability to operate both customer and company vehicles.
Completion and maintenance of all required BSRO educational courses and modules for this position.
Employee Type: Regular, Part-time
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