Senior Medical Respite Program Coordinator

2 weeks ago

Detroit, Michigan, United States Neighborhood Service Organization Full time
Job Overview

Position Title: Lead Medical Respite Coordinator

Classification: Non-Exempt

Location: Community Based

Position Type: Full Time

Reports to: Manager of Health Services

Role Summary:

The Lead Medical Respite Coordinator is responsible for supervising the Medical Respite Coordinators and Navigators, ensuring efficient care coordination, client assistance, and collaboration with multidisciplinary teams. This position also manages a caseload and plays a vital role in guiding clients through the healthcare system, overcoming obstacles to permanent housing, and achieving favorable client results. The standard working hours are Monday to Friday, 8:30 AM to 5 PM.

Key Responsibilities:

  • Oversee the coordination of all medical and social services for clients post-discharge from hospitals and the medical respite facility.
  • Facilitate onsite telehealth appointments for both mental and physical health services.
  • Manage medication deliveries from local healthcare facilities and pharmacies.
  • Identify and connect clients with suitable local community resources.
  • Coordinate food services provided to patients.
  • Assist patients in transitioning to their next housing arrangements.
  • Engage actively in daily interdisciplinary care team discussions.
  • Maintain respectful and professional communication with all care team members to ensure patient-centered care.
  • Act as an advocate for patients, serving as a liaison between patients/families and community service organizations.
  • Support organizational initiatives aimed at fostering a positive workplace culture.
  • Uphold patient confidentiality and treat all patients with dignity and respect.
  • Perform additional duties as assigned by the supervisor or as outlined in program descriptions.
  • Provide leadership and guidance to the Medical Respite Coordinator and Navigator.
  • Conduct regular performance assessments and offer constructive feedback.
  • Facilitate training and professional development for team members.
  • Ensure adherence to organizational policies, procedures, and regulatory standards.
  • Promote a collaborative and supportive team atmosphere.
  • Oversee daily operations of the Medical Respite Program, including staffing and scheduling.
  • Collaborate with other supervisors and departments to enhance program outcomes and resource use.
  • Serve as a resource and escalation point for staff and client-related matters.

Candidate Qualifications:

  • Bachelor's degree in social work, psychology, sociology, public health, or a related field, or Licensed Practical Nurse, or 3 years of experience in case management, mental health, or a related area.
  • Limited License (if applicable).
  • Full License (preferred).
  • Minimum of 2 years' experience in case management and/or care coordination services.
  • Experience working with underserved populations.
  • Familiarity with identifying, accessing, and referring to local community resources.
  • At least 1 year of supervisory experience (preferred).

Additional Skills:

  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to learn new software applications.
  • Proficiency in operating general office equipment (PC, printer/fax/copier, telephony systems).
  • Experience with electronic health records and scheduling systems.

Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

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