Senior Medical Respite Program Leader

2 weeks ago

Detroit, Michigan, United States Neighborhood Service Organization Full time
Job Overview

Position Title: Lead Medical Respite Coordinator

Classification: Non-Exempt

Location: Community-Based Health Services

Employment Type: Full Time

Reporting To: Health Services Manager

Role Summary:

The Lead Medical Respite Coordinator is responsible for supervising the Medical Respite Coordinators and Navigators, ensuring efficient care coordination, client assistance, and collaboration with multidisciplinary teams. This position also manages a caseload and is vital in guiding clients through the healthcare system, overcoming obstacles to stable housing, and achieving favorable client results. The standard work schedule is Monday to Friday, from 8:30 AM to 5 PM.

Key Responsibilities:

  • Oversee the coordination of all medical and social services post-discharge from hospitals and medical respite facilities.
  • Facilitate onsite telehealth appointments for both mental and physical health services.
  • Manage medication deliveries from local healthcare facilities and pharmacies.
  • Identify and connect clients with suitable community resources.
  • Coordinate food service provisions for patients.
  • Assist clients in transitioning to their next housing arrangement.
  • Engage actively in daily interdisciplinary care team discussions.
  • Maintain respectful and professional communication with all care team members to ensure patient-centered service.
  • Act as an advocate for patients, liaising between them and community service organizations.
  • Support initiatives that foster a positive workplace culture.
  • Uphold patient confidentiality and treat all patients with dignity and respect.
  • Perform additional duties as assigned by supervisors or as outlined in program descriptions.
  • Provide leadership and guidance to Medical Respite Coordinators and Navigators.
  • Conduct regular performance assessments and offer constructive feedback.
  • Facilitate training and professional development for team members.
  • Ensure adherence to organizational policies, procedures, and regulatory standards.
  • Promote a collaborative and supportive team atmosphere.
  • Oversee daily operations of the Medical Respite Program, including staffing and scheduling.
  • Collaborate with other departments to enhance program outcomes and resource efficiency.
  • Serve as a resource and escalation point for staff and client-related concerns.

Candidate Qualifications:

  • Bachelor's degree in Social Work, Psychology, Sociology, Public Health, or a related discipline, or a Licensed Practical Nurse, or 3 years of experience in case management or a related field.
  • Limited License (if applicable).
  • Full License (preferred).
  • A minimum of 2 years' experience in case management or care coordination.
  • Experience working with underserved populations.
  • Proficient in identifying, accessing, and referring clients to local community resources.
  • At least 1 year of supervisory experience (preferred).

Additional Skills:

  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to learn new software applications.
  • Familiarity with general office equipment (PC, printer, fax, copier, telephony systems).
  • Experience with electronic health records and scheduling systems.

Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

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