IT Support Specialist
3 days ago
NationsBenefits, LLC is a leading provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to deliver innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Job SummaryWe are seeking a skilled IT Support Specialist to join our team. The successful candidate will provide technical support to our staff members, resolve end-user issues, and work collaboratively with internal teams to ensure seamless IT operations.
Key Responsibilities- Provide technical support to staff members via phone, email, and chat
- Resolve Level 1 and Level 2 helpdesk tickets while meeting service level agreements
- Collaborate with external vendors and internal teams to resolve complex issues
- Monitor RMM tools for security, network, and system infrastructure integrity
- Manage and support system alerts and notifications
- 3+ years of experience in an IT support environment
- Advanced software and hardware technical skills
- Experience supporting networked environments
- Flexibility in work schedule and ability to work overtime when needed
- Strong organizational skills, ability to prioritize tasks, and deliver excellent customer service
NationsBenefits, LLC offers a fulfilling work environment, career advancement opportunities, and a comprehensive suite of benefits. We are an equal opportunity employer and welcome applications from diverse candidates.
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