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Client Support Specialists

2 months ago

Stamford, Connecticut, United States RemX Full time
Job Overview

RemX is on the lookout for Client Support Specialists to join our dynamic team. This role offers a blend of in-office and remote work opportunities.

The primary goal of this position is to elevate customer satisfaction and confidence by addressing inquiries through multiple communication channels.

Key Responsibilities:

  • Work collaboratively with clients and sales teams to deliver product insights, services, and resolve any issues
  • Respond to incoming calls, emails, and requests from clients and internal teams
  • Engage with clients to understand their requirements and resolve any concerns
  • Seek assistance from colleagues when necessary
  • Provide solutions to clients either independently or in partnership with field representatives or management
  • Conduct basic product searches, process orders, and oversee order follow-ups
  • Manage back orders, open orders, returns, and credits
  • Track delivery status and order sources to ensure prompt and successful deliveries

Qualifications:

  • Exceptional customer service skills, characterized by a friendly and supportive demeanor
  • Strong written and verbal communication skills
  • Experience in customer service through phone and email interactions
  • Attention to detail is crucial
  • Proficiency in MS Office Suite (Word, Excel, Outlook)
  • Familiarity with Oracle and Salesforce is advantageous
  • Effective time management capabilities
  • Ability to identify and resolve basic issues independently or with team support
  • Exhibits high motivation and a strong sense of commitment

Benefits of Joining RemX as a Client Support Specialist:

  • Competitive salary structure
  • Weekly pay options with Direct Deposit or ATM Debit Card
  • Access to health benefits and retirement plans
  • Dedicated recruiter support for job placement and on-the-job assistance
  • Complimentary online skills training
  • Potential for contract-to-hire pathways

About RemX:

RemX operates as the professional staffing division of Employbridge, recognized as America's Leading Workforce Specialist. Our team of expert recruiters is committed to facilitating successful connections between candidates and employers. We provide a variety of staffing solutions, including temporary, direct hire, and executive search services tailored to meet your employment needs.