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Desktop Support Specialist

2 months ago

Stamford, Connecticut, United States Metasys Technologies, Inc. Full time

Job Summary

Metasys Technologies, Inc. is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing first contact support for desktop voice-related incidents and request management.

Key Responsibilities

  • Test and deploy new telephony devices, including IPC dealer-board, Avaya handsets, and headsets.
  • Troubleshoot user-related incidents and escalate to second or third line support as needed.
  • Support IPC, Avaya Telephony, and Zoom issues at users' desks.
  • Coordinate with second or third line support and third-party vendors.
  • Maintain communication on incident/request progress.
  • Record incident investigations in the incident management system.
  • Assist other engineers and provide out-of-hours support for changes or major incidents.

Requirements

  • Experience with trade floor support and trader voice telephony (IPC, Avaya, Zoom).
  • Understanding of telephony solutions and integrations.
  • Ability to support telephony issues and escalate as necessary.
  • Familiarity with IT Service Management tools (ServiceNow).
  • Ability to work onsite and cover various deskside support activities.

About Us

Metasys Technologies, Inc. is an equal opportunity employer. We value diversity and inclusion in the workplace and are committed to creating a welcoming environment for all employees.